Tracking of Support Requests

When I raise a support request via the "More->Feedback" tab, a support request is created and I am sent an email.

However, there is no way for me to know the status of the request. Neither do I have a reference to the information that I have already provided.

As a result, if I speak with someone using the online-chat mechanism, I have to explain the whole issue again (every time).

Wouldn't it be a good idea to add a "My Open Requests" tab/page where my existing requests can be tracked?

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