w.Intercom = i;img.ProfilePhoto.ProfilePhotoMedium { padding: 10px; }Heatpump Optimiser X not calling for heat unless setpoint is set high — tado° Community

Heatpump Optimiser X not calling for heat unless setpoint is set high

I have a heatpump optimiser x and two tado x temperature sensors, one upstairs and one downstairs. These are setup in rooms as required and are able to change the temperature setpoint on the heatpump optimiser. The issue I have is that the heatpump optimiser does not turn on the heating unless I set the setpoint high, >25deg C. For instance the downstairs temperature sensor is currently set to 20deg c and the measured temperature is 15deg c but the heating is off. Any ideas?

Many thanks.
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