Bridge does not connect

Dear all,

I am opening up a new thread since I tried all options from thread "Installation & beginner Idiot proof answers if possible", which - if you ask me - deserves a sticky also in the German forum.

Anyways, it helped me so far to figure out that it is not a hardware problem of the bridge and the problem lays with my router.

What I have tried:

-Different LAN and Power/USB cables --> no success

-Rebooted/reset my router: --> no success

-Bridged internet connection on my PC --> success

-Connected the bridge to my FritzBox 5490 --> success

-Left the bridge online for one day firmware upgrade (?) --> no success

So I was able to reduce the root cause to my ISP's proprietary router which I need to get Fiber connection. Leaving on the Salt router and FritzBox is not an option due to my eye for esthetic and for saving energy.

Does anybody have an idea what (router) settings should/could be changed to get the bridge online? Feel free to answer in English, German or French, whatever works best for you.

Thanks very much in advance,

Alex

Answers

  • JoeyJoey | Moderator
    edited February 5

    Dear Monacohunzi,

    Thank you for your question, it's a good one.

    The Salt router has 10GB LAN ports, the tado° Internet Bridge has a 10MB LAN port. So basically this happens when you connect them:


    The Salt router can't scale down enough in speed and obviously the Bridge can't go higher. The only way to get around this is using an network switch which is compatible with Salt Routers,

    Here is an example:


    Or use another existing device that has a LAN port, such as a wifi booster/extender,

    Kind regards,

    Joey

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