Mesh Radio ...
In your product information you state that the:
Radio communication (between devices):
868 MHz, Mesh (6LoWPAN)
I purchased my system based on the fact that the devices would have mesh communication to allow them to relay messages and avoid the inevitable constraints in my house where a single hub cannot reliably communicate directly to all devices. I've now been told that the Mesh Radio between devices is not part of your system and am having issues with connectivity of my devices.
Please can you update your technical literature so that other customers do not get confused and make the same expensive mistake that I have.