Please allow more control over settings.
Please allow the option for users to have more control over the 'behind the scenes' settings. For example I don’t want my TRV’s calling for heat from the boiler but to get this changed I have to email Tado and wait a week plus for you to adjust this. If I wish to change this or add any further sensors or TRV’s in the future I will again have to email you and wait an age.
Maybe it’s Covid pandemic or you are understaffed but quite clearly you are unable to cope with the current requests/demands so surely allowing users more control over settings would then ease the pressure on you!