Tado Smart AC sending commands when is off

Chuvihi
Chuvihi ✭
in General Questions & Topics
Hi,

I have two tado smart AC in my house. Both were working fine until today one of the two is sending commands to my AC every few minutes even in the command has no changed and is set to off on the app.
I now this is happening because I can hear my AC beeping every few minutes. The point is that the command that the tado is sending is al the time off.

The other Smart AC is working fine.

Any ideas on what is happening?

Many thanks.

Regards

Answers

  • samd
    samd ✭✭✭

    @Chuvihi I would get on the chat line at tado.com and put the issue to support staff who will be able to 'see' what you system is doing.

  • Chuvihi
    Chuvihi ✭
    Thank you samd, let me know what I have to do. For your information, now seems that is beeping less often.

    Regards,
  • Chuvihi
    Chuvihi ✭
    Hi, is still happening randomly I haven’t touch the app or the AC and started beeping again. Any idea what is happening? Why the smart AC is sending commands without modifying the set point on the tado app?

    Many thanks.

    Regards,
  • Chuvihi
    Chuvihi ✭

    Hi,


    after long time without this problem. It is starting again. Again the Smart AC is sending OFF Commands to my AC. I know because it beeps every 2-3 minutes.

    Can anyone from tado give me a solution?

    Any firmware update to solve this?

    Many thanks.

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