@Gonenc Your best bet is to contact support at tado.com. Did you get a wiring\connection diagram to assist you?
After contacting the support, my issue got fixed, but now again suddenly it stopped working and support is not responding again
I have just bought a house and moved in on Thursday in Radcliffe Greater Manchester.
I have never heard of Tado before and have never even had gas central heating or a gas boiler before.
The guy who sold me the house has been very honest and I trust him. He tells me the gas central heating works
and all I have to do is set it on the Tado wall panel. However when I click through the options on the Tado controller panel on the wall there seems to be no setting for heating, but there is one for hot water. There is a hand which points upwards which I have set to 25. Basically the hot water works but the heating is completely dead and I have no clue how to set it up. I do not have broadband installed till Tuesday but the previous owner says that should not be a problem as the Tado controller on the wall should still work.
Is there anyone I can call to send me an engineer to my house to get the central heating working and explain to me how I everything works? Can I just call a gas engineer? I am with scottish power for gas and am paying them for an annual service. Would any gas engineer know how to fix a system with Tado software or do I need to get a specialist Tado engineer. Is there any way to simply disable the Tado software and switch on the heating by turning the handles on the radiators. Is there a number at Tado I can ring to get help with this.
Any help is appreciated as I have no central heating in the house now and have not had it for a few days. I need to get this fixed quickly.
Sorry I should have posted this as a new post please ignore my comment and I will post it as a new post