@Haldon If the investigation results into an answer that we can't increase stability with a single bridge per account, the next obvious thing to look at would be to see if we can allow multiple bridges somehow.
investigating whether device signal can work better with the existing hardware is admirable but inevitably is a fob off (we all know that).
As @Haldon points out, we’ll happily pay for a repeater.
@alvoryx clearly knows his stuff, perhaps you can give him the source code so he can make the “slight firmware modification”. Or open source some code to let the community do it.
Alternatively maybe a passive or active UHF booster could help (like used for digital TV boosters)?
For me, basic reliability trumps all other improvement requests. I suspect 50% plus of users have suffered signal loss at one point or another.
Surely bullet proof signal would be a great selling point for Tado as a whole. People with money to spend on smart heating frequently live in large houses, catering only for medium/small domestic properties is always going to be a business limiting strategy.
You really must reconsider the decision to not immediately start work on a repeater bridge. I’d happily be a guinea pig for a basic prototype.
I'll be honest, I've spent in the order of £800 deploying these valves, room thermometers and both AC and heating controls on a new house we bought last year. If you said here's a range extender for £30-£50 I'd buy two in a heartbeat. It's what I had to do for Ring devices. If you have a large house you kinda accept the dis-economies of scale.
So, saying you're going to look at a free software fix is cool, but I'd rather fix the problem with additional bridges/repeaters/range extenders and be done with it. Others mileage may vary, but If you are to continue with the V3's then I think you should give people the option of buying the extra device.
Let me know before 28th Feb, as otherwise this lots going back to Amazon (where I have posted 4 reviews already)!
@stevearmstrong I am fairly certain that there won't be a fix before the end of this month, hence I would urge you to return the devices as soon as possible so we can part as friends.
A more realistic timeframe is months, not weeks.
I will try to keep everyone posted in this forum on any updates.
I don't need a fix, I used to own a software company so I know how long dev takes.
All I'm looking for is a commitment from management to look at "fixing it with hardware" rather than software.
And thank you for finally venturing into the community forum and at least answering our questions - it is appreciated.
Well my attic still needs a heater, but aslong as I cannot put an extender on the second floor or the attic, then Tado is a no go...
Hi guys. I had lots of connectivity issues with my tado valves losing access as well, on a daily basis in fact. Almost 2 weeks ago, I got a replacement internet bridge sent to me by tado. And behold: no problems at all anymore after replacing my bridge with the new one!
I don't know about your personal situations of course, but apparently my bridge (bought end of december 2020) was not 100% ok. The new bridge, clearly, has way better coverage. I even moved two tado radiators to what I expected to be the most difficult locations (bathroom, with concrete floor & home office on my 2nd floor pretty far from the bridge). They have been running without issue for 2 days now, as well.
Again, not saying that it will fix your issues too, but for me replacing the bridge totally helped. Against my expectations, actually. But still.
So perhaps those of you with range issues & fairly recent purchases also can be helped out with a new bridge? I would suggest contacting customer service anyways.
I'm a very recent new Tado user and am pleased with the product. I previously had a disastrous experience with one of Tado's rivals (TRVs not fit for purpose, perhaps you can guess which ones) but I totally agree with the sentiments in this thread; a range extender should be part of the Tado product range.
I've only had a difficulty with one TRV losing connection (twice after a few days of faultless operation) but this is putting me off buying further Tado TRVs, which I would very much like to do, because our house is largish.
So yes, I'd like to add my voice to the requests for a range extender, please.
Had Tado a few years now - still can't believe this limiting factor.
I'm sitting in a cold room - as the TRV has lost connectivity again...
TADO - a range extender or multiple bridge please!
I see TADO posting questionaires asking me about new products etc - PLEASE LISTEN - this is the biggest issue TADO faces as a product....
sign me up for a range extender.
I guess I have been quite fortunate so far. Out of the 22 knobs, I only have issues with 1 that works for 30% of the time and loses connection the remaining 70%. In that same room I have a tado wireless temp sensor, but unfortunately the knobs are not smart enough to make a direct link with the wireless temp sensor instead...
I'd happily buy a range extender or support having a system with multiple bridges. Seems like an obvious solution to a frequent problem.
For others with flakey connections (ie everyone...) has anyone had issues specifically with the wireless receiver attached to a combi boiler? I've just posted about my setup and the problems we've got with it here and I'd be grateful of any useful input.
I've solved my range issues eventually (12 TRVs + room thermostat, 200sqm apartment). YMMV, but it was a combination of:
I've had almost 20 days now with not a single minute of connection-loss. That's after 6 weeks of constant and daily problems.
Well, I spoke (wrote) too soon. After rebooting my wireless router, I now have constant issues with 3 TRVs in the same direction away from the Bridge, constantly dropping in and out of connection, even when there's nobody at home and no wireless devices moving around the home.
If a wireless router can knock TRVs offline this easily, I guess there's no chance that tado will ever improve unless there's the option for a signal booster/repeater/external antenna. I'd upvote this suggestion 1000 times if I could.
Edit: Ah, and there goes another TRV offline in the complete opposite direction. And as I type this, one of the previous one jumps back online (but for how long). I wish tado realised that these problems are difficult to diagnose and resolve within 14 days of purchase (for online returns). The money-back guarantee doesn't work when you're writing back and forth for 2 months with support and getting nowhere (and having to do most of the diagnosing and testing yourself). tado has to be the most frustrating purchase I've had in decades...
That's interesting. I suspect the problem is unrelated to your wifi. Wifi operates at 2.4Ghz and 5Ghz and the the Tado devices operate at 868 MHz using 6LoWPAN. Other items that operate at around 900Mhz could possibly impact it. Conventional wireless stats (from neighbours perhaps), garage door openers, some cordless phones etc.
I've got my bridge in the loft, mounted below a large tin foil flat reflector. This fixed most of my issues. I've also positioned a small curved tin foil reflector behind the radiator TRV as a temporary measure until I do something better.
@Pete Hi Pete - aware of that, but I'm struggling to find any other explanation for it. Connection was markedly worse when I had a UniFI AP mesh setup when I first installed tado, but I've switched to a UniFi WiFi 6 router which meant I could remove all my mesh nodes entirely. That helped quite a bit with stability. Interference from neighbours I've generally ruled out as I know the layouts of their apartments (floorplans from a purchase/sale in the building), and I don't have any neighbours below. Even though they're on different frequencies, there is no doubt some form of interference related to a device on my network that connects to the router, or the router itself.
I guess tado knows that the much more powerful antennas in wireless routers cause havoc with the tiny little antenna they've got in the Bridge, as they mention to place the Bridge away from the router at https://support.tado.com/en/articles/3479030-i-have-tado-heating-products-installed-and-my-app-shows-that-there-is-no-remote-access-how-can-i-fix-this.
I wonder how many of our problems could have been solved with an optional LoRa antenna connector personally. I couldn't give a damn about the optics of it - the Bridge itself has the brightest lights of any device in my entire house, and it has to be placed like a sensitive little child in the middle of the house. At this point I might as well build it a shrine and decorate my house around it.
Although I agree with most of the people that something needs to be done about the poor signal quality and frequent dropout of devices. I don't necessarily agree with the most suggested solution of a repeater!
My complaint is more related to the fact that when I bought my Tado set (about 9 months ago) it was advertised to use mesh techniques (similar to what we see in Z-wave, Zigbee and other home automation protocols). After having some connection issues and having a chat with the support desk (about 6-7 months ago) it was clear this was unfortunately not the case.
I personally guess this problem could be solved for most if not all users, because the distance between individual (TRV-)devices will, in most of the time, be relatively close. Unfortunately the system currently depends on a point to point connection between the bridge and the device, which becomes very hard to find due to the network, power and enough coverage requirements to be capable of reaching all devices.
I think if a chip is already used that supports mesh techniques (which I guess is the case, based on the specifications) this could benefit most, if not all, users!
I know the use of meshing techniques with battery powered devices is undesired because of the additional battery usage, but if setup intelligently (which I think is possible since you don't have to consider other vendors) I think it is possible with relative low additional battery usage. Most users will likely accept this little additional "battery cost", because currently (from what I have read) they sometimes drain the battery within weeks?! when not being connected, because of the reconnect actions!
I know from experience it can be difficult to setup these mesh networks (I work as a programmer for a company that develops drones for businesses and we use these kind of wireless chips our self's as well), so I don't expect it to be solved tomorrow, but can you investigate whether your development team is looking into these techniques and possibilities (if not can you hint them towards it 😉)?
If you and/or your development team like, send me a PM I could possibly help out or point in the right direction if you'd like.
Yes - I'm yet another customer who can't get adequate range despite locating the bridge in the middle of my home. This property is a flat on two levels, not a palazzo. Come on Tado - you need to sort this out as you are losing customers. My mesh network works everywhere in my home at a minimum of 50 Meg at the furthest corners!
I have similar issues, I have moved the bridge around, placed it high, low and upside down, I feel like I have tried everything, and one or more thermostats are often offline (which one differed depending on the location of the bridge). Additionally I sometimes loose connection to everything, which an automated restart of the bridge fixes for me. I would love both an extender and some better bridges. I believe the solution is hardware as no other technology that I have can reach the entire house without meshing or multiple access points.
I had all of the above issues until i received a new bridge from Tado. Not a single drop or disconnect or out of range error since then!
I received it roughly 5 days ago, installed it right away. It's on the same spot as my old bridge, same cables even. The furthest valve is 3 floors up, thick concrete.
It came with an older firmware version but it updated itself to the latest, same as my old bridge: Firmware: 60.8