From the home screen select settings and then Home, devices. Select the device you want to reassign and select the name showing under Room. Adjust room name and relocate device accordingly.
If this doesn't work, phone technical support.
I have exactly the same issue. Can’t complete 2 radiator valve installations on Tado app because of it. Strangely the rads do show up in Apple HomeKit and can be controlled from there. Also awaiting call back from support but if you hear first......
Thanks for your response. Hope you get this sorted.
Support came back to me to say that I could now create and assign rooms. I was able to do this and complete the installation.
They didn't tell me what was wrong, but it all seems to work now. I do have two further valves to add- hope they work!
There is an issue that, under certain circumstances, the system can't reconfigure the devices correctly (e.g. which rad-stat is allowed to call for heat from a specific Smart Thermostat). This can lead to you being road-blocked and support having to resolve it for you.
We are working on fixing this, but it may take some time to get it to automatically be able to account for any configuration change.
I apologise for the inconvenience this can cause.
Hi @CIM ,
Please contact support for assistance on this: https://support-request.tado.com/#/contact?locale=en
Hi Frank I have 8 rooms to setup - can this only be done by support?
Sorry for not replying sooner. There has been a lot of movement regarding this, and now only a few corner-cases will trigger this issue. We are also working on addressing these so that this error is a thing of the past.
I contacted todo support and they did fix it quickly for me. This appears to be the only way to resolve the problem
I have the same issue, waiting for support to come back to me.
Same issue here. The lack of flexibility to rename, add change rooms seems a big con for this product. I am trying to like this product, but I can't say the installation has been easy. First poor fitting adapters due to a production flaw which tado had to replace (now i can't finish the setup because of this issue. Needing 2 interventions from support to get an installation done is a poor result