Had Tado for 1year, plug and play it is not. Long thin house with 500mm thick stone walls, so definitely challenging. Have managed after much trial and error to get an optimum bridge position, centre of house upstairs and pointing down, reaches all TRV’s and stats apart from intermittent drop out on one edge case TRV at end of house. But what I cannot get is the wireless receiver to work (what calls for heat to the boiler), it’s in same room as TRV’s that happily connect to the bridge, but whenever I pair the receiver (which it seems to do successfully) I just end up with no remote connection and all devices have no remote connection shown in app (but work from previous set schedules). I basically have to hardwire the heat on command to boiler and just run the TRV’s independently at the moment. Tech support seem no help, just keep asking me to re-pair and reset.
by the way wholeheartedly agree with all comments about need for extender or handling two bridges for one home in backend architecture. Let’s face it, stable and comprehensive connectivity is THE basic requirement for any IOT system. The length of time this thread has been running speaks volumes of Tado’s commitment to its customers. everyone on here has spent as a minimum +£500 on a smart heating system, it’s just not good enough Tado.
@badfly During one of my many contacts with tado over my problem, they suggested that the TRV might be too close to the bridge - perhaps yours is too close to the receiver?
@Pete I've swapped it out (I have a couple spare) and it doesn't help - it just flattens the batteries and after that it will periodically work for a bit until nothing.
@Pete @Elisabeth thanks for the tips, actually I can get the receiver to pair successfully and even update the wireless receiver to latest firmware 89.1 when in line of sight +3m of the bridge I.e, in same room. I can see everything in app working ok as well, but as soon as I move the internet bridge back up stairs, after about 30mins I lose wireless receiver connection and then of course cannot see anything else in the app. I know I can make them independent of the wireless receiver to see them again, but that makes the boiler control part redundant as I have to have it forced on. I am now buying 3m Ethernet cable and usb lead to give more flexibility with positioning bridge upstairs to see if I have a sweeter sweet spot to get stable connection to receiver.
It a none sense really, all this faffing about. Imagine buying a car and then having to take advise on how many bricks to put under one wheel to make sure the fuel in the tank can reach the engine. That’s how fundamental the connectivity requirement is for IOT.
@Pete I was reading your passive repeater comment. Did that set up work fine for you long term, it’s seems a cheap and simple method to try
If it works, get yourself some powerlines as that will get rid of the cable being a trip hazard.
Couldn't agree more with the comments. Range extender is badly needed. I've moved theBridge around the house but it always misses one or two of the radiators. Please sort this out extender or mesh required.
ooer! I just had a look at the Wiser and it looks good. I love their clever idea of smartplugs that double as range extenders.
Please make an range extender, or at least allow us to link a second bridge to extend the range of the system. Thank you!
Lately I have constant stable connection to the TRV that normally has connection problems.
But now I have other TVR's with connection problems. It seems that the bridge sometimes can't connect with all the TRV's at the same time. There's always one left behind. And one of the TRV is not too far away from the Bridge. Very strange.
Hi . Just bought 3 weeks ago a set of TADO .
We all have the same issues. very dissapointed.
Why can't TADO open THREAD protocol like EVE https://www.evehome.com/
This can bring a real solution to everyone.
Worse TADO seems not to offer any good solutions to that issue since years.
yes to a wired network!! that would make me very happy!
Also, I've just noticed that you can no longer change the temperature offset in the app. When did this vanish?
I also suffer from poor connectivity at the ends of my house.
Please, tado add an extender or second bridge to the base system.
This has been a long term request and it's about time that tado delivered!
@johnbur found it.. it's not where it was the last time I looked (which was probably 3+ years ago)
Also... I got my hands on some Duracell Optimum AA Alkaline Batteries 1.5 V LR6 MX1500 today and tried them out. They connected first time (unusual) and so far (ok all of around 6 hours) haven't dropped the connection once - despite me constantly changing the temp, schedule etc. On normal form, the trv should start dropping connections in a few days and be dead within a week - we'll see.
@Pete Thanks for your comment. You made my day!
We are still monitoring the situation.
As with any wireless device, range can be impacted by many factors. What our data shows is that the vast majority of our customers (even when connecting many tado devices) do not have significant (or none at all) issues with the radio connection.
The best way to do something now is to rotate, change orientation, and move your internet bridge.
To address some of the comments and give a bit more context:
I understand we are not offering a short term solution to the issues many have. However, I think it's important that we are transparent about the issue, put it in context, show the possibilities and tell you about the real things we are doing. We don't want to make a promise that cannot be kept.