Terrible Support

I am not sticking up for tado°, but in these difficult times customer service teams are struggling everywhere. I am talking about people working remotely, limited teamwork, limited resource due to Covid-19 or even black Friday & cyber Monday sales increase.

These can easily generate a backlog, so the standard SLA (service level agreement) can’t be met.

So you are tado° customer for years and now applying for Chargeback or Section 75 because you are moving home? Then you say ‘just’ spent xxx amount on tado° but then you are ‘old customer’ these don’t work together.

How did tado° create these terrible problems, did they force you to move? What if the new house configuration is not supported by tado° devices?

To summarize, tado° may need to improve their service, but if we are talking about short-term hiccup the right solution is ‘ Don’t just do something. Stand there!’ People with Six Sigma skills will confirm that sometimes trying to resolve non-existing or minor issues will generate even more long-term problems.

I am sure that there is a valid reason of the delay, not just because you ONLY spent £1.5k, but stop spamming the forum - there are 5 posts with same content created by you, already!

I suspect the issue the OP is having is that he's moved house and bought a new Tado set up for that property having left his old set up at the old property. He's now having issues and getting no support from Tado

While I agree that COVID has caused issues, companies have had plenty of time to adapt and we all know that Tado's support quality has dropped off significantly as is evident from the numerous posts on here with complaints about response time and quality of response.

Hopefully the OP has had a response now and got whatever issue they were having resolved