Add installer menu on the app

BOG73 · March 2022

I was not home today and someone from customer support did rebooted my system from R01 relay on/off to digital opentherm D01 and as a consequence i can see the temp inside my house is dropping (-3°C outside) ,heat request at max.{{{ waves but cause of the rebooted system the signal will not go to the boiler to fire cause my receiver is conected on NO-COM relay and thermostat on digital opentherm.

Is nothing i can do till i get home to reinstall the right soft.

This is why will be good to add installer menu on the app in case there is a situation like this and the system is blocked.

Was not intended the mistake from customer support ,more is like misunderstood situation BUT the big issue is the slow process of communication between customer and support and i already told on the messenger communication but ,,not seen yet " for the last hour.

WE NEED INSTALLER MENU ON THE APP!

andyblac · March 2022

@BOG73

you could have done this yourself, here are the Installer Instruction manuals that let your reprogram the installation mode. without needing Tado Support

https://www.tado.com/all-en/professional-manuals

JohnWH · March 2022

@BOG73

I recall that you were controlling your Viessman boiler via OpenTherm. Do I take it that you recently reverted to using switched control instead?

Add installer menu on the app

Active · Last Updated March 2022

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