Received email: Radiator Thermostat needs new batteries - but the app says that it is good?
Today I received an e-mail:
We wanted to let you know that the batteries in your Smart Radiator Thermostat VA35702XXXXX in the room S... are low.
Your thermostat needs two fresh AA alkaline batteries (LR6) .......
But when I look in the App it shows that the battery is "Good"
Which one should i believe? It is only a couple of months ago I changed the batteries.
Comments
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It happened to me as well yesterday. Batteries changed 3 months ago, says "good" in the app.0
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Similar issue here, one of the wall thermostats reported low battery, but nothing in the app. So far no further errors.
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I think we have a little "glitch" in the tado° "Low Battery Notification" interrogation calculations.......I have also had emails that turned out to be incorrect.
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I must admit that I previously have had an episode there the APP showed that the battery level was OK - But the thermostat disagreed (showed low battery) - with the result that it could not close the valve. I had 25C in the room and the radiator was hot. The App showed that the themostat was OFF (Frost Protection Mode).
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Which notification should we follow? Does anyone have a definitive answer before I try changing radiator batteries which are actually a bit hard to get to!
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OK, so I think perhaps the tado battery monitoring has been updated. I've had alerts for two rooms that come and go but now one room is staying on constantly
I suspect tado detects low power from the batteries and creates an alert. The batteries then recover a little and the alert goes away. That's gets more frequent as the batteries get weaker until the batteries are constantly giving low output0 -
What is the battery status showing in the app?
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Same here… only 2 months in use, while app is showing ‘good’ on batt status.0
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I think something has changed in the notification software as I had emails regularly when the batteries are low in the wall thermostat and the smart radiator thermostats without any problems and the app has also showed low battery. I've had my system (1 wired thermostat and 9 SRV's) for a few years now.
Anyway about a month ago I found my conservatory radiator was getting hot with the SRV set to off. I didn't consider it to be a battery issue as I had no notification via email, the app or on the SRV. I removed the batteries, refitted them and everything looked good so I refitted it and it went through the calibration so I thought that'll probably fix it. It didn't so I thought it might be the valve leaking slightly. Then the exact same thing happened to another radiator just yesterday. On removing the SRV the black pin was fully out so I thought surely I've not got another leaking valve! So I removed and refitted the batteries and the back pin didn't move and I got a low battery indication on the SRV. Fitted new batteries and all working again.
Even though I still had no indication of a low battery in the conservatory SRV I decided to change them anyway, and guess what, it fixed that too. Not really sure what's going on but obviously not enough battery power to move the SRV but I've checked all 4 batteries and they all show good on my battery tester.
So, what's changed? Is it a software issue or are my SRV's getting tired? Both are VA01's.
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Same problem here with one of my SRV after being installed about 6 weeks. But the one SRV in question was one that I left off the radiator for 3 weeks due to the valve pin being stuck up until the valve was replaced by an engineer. I can't see how that would make any difference though. Going to wait until the SRV stops working due to battery getting too low. Which I suspect might be a long time hehe.0
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Similar issue here too. Getting battery alert emails but app shows battery status was "good".
SRV then locked in off position until batteries replaced.
No idea if the batteries were really flat, they were about 2 months since install. Now getting emails for another SRV. Would like to know if there's an issue or just poor battery life.0 -
I think we have a little "glitch" in the tado° "Low Battery Notification" interrogation calculations.......I have also had emails that turned out to be incorrect.
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An update from me. My TRV mentioned above still hasn't needed battery replacement but I've not had any notifications about it being low for a good few weeks (sorry I can't find out when).
However I've since had another TRV give one battery warning which I ignored, then discovered within a day the TRV had closed and switched off, when the room was found cold.
It would be great if these notifications could be fixed, or if they have just been fixed, then inform us to give us a better impression and confidence in their ability to deal with problems.0 -
Unfortunately, you have to expect these sort of inaccuracies from tado° ........
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Just swapped out the batteries in the SRV that I was getting "low level" emails about.
Multimeter measured them at 1.44 v - which my understanding is thats not low at all.
If it was just email noise thats one thing. But if the SRV decides to play safe & stop functioning at that level, then thats pretty annnoying.
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Had an email also about needing to change srv batteries a couple of weeks ago. App says they are good, and still working normally. Got a second email today. Different srv same low battery warning. App says everything is good. Tado need to get on top of this problem.0
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Is not really a problem.
I believe the way it goes is as follows
1. TRV operates which takes power from battery. Older batteries experience voltage drop below a set level so this triggers an alert
2. Battery recovers after TRV operation so tado clears the alert
3. The above repeats until the battery isn't able to deliver enough power for normal operation
I've seen this on mine and take it as an early warning that batteries will need to be changed.
Checking a battery with a multimeter is not a valid test as it doesn't put any load on it. You need a proper tester to know if the battery is still able to deliver sufficient current although I'm not sure what the current draw is when a TRV motor is operating0
