Frank | Admin

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Frank
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  • Hi @bobbywise The Smart Radiator Thermostats can be set to off, but this is, just like the absolute majority of all traditional radiator thermostats, a frost-protection setting, so the radiator will remain off as long as the temperature remains abo…
  • Hi, Please go to my.tado.com and create an account. You can then add the devices and will be given step-by-step installation instructions. Please note, that installing without these instructions other than by a qualified heating engineer will invali…
  • Hi @RhodaM There is are multiple reasons for this, so it is best to contact us directly for help: https://support-request.tado.com/#/contact?locale=en Best regards, Frank
  • Hi @Jobo Please contact our support so that this can be investigated https://support-request.tado.com/#/contact?locale=en Normally getting too close to the bridge is actually detrimental to the connection, so this is rather odd. Best regards, Frank
  • Hi @Vertigo We have no plan to cease operating any time soon, but we have also a fail-safe that would ensure that the servers keep operating for several years if something were to go sideways. Just FYI, Amazon is one of our key investors. Additiona…
  • @MikeM I think this situation would require advanced user rights management, but the problem here is that it would also need to be GDPR compliant (as the Landlord-Tenant relationship falls under this), and this is not something we have planned in t…
  • Hallo 413Richard, leider haben wir aktuell keine offizielle Partnerschaft, daher können wir nicht sagen was möglich ist und in welchen Umfang. Interessant ist es allermal. Beste Grüße, Frank
  • Hi, There are electric underfloor systems which don't require a thermostat with a probe connection, you might want to speak to an electrician about those options. Just make sure that you won't need to switch more than 6 amps, as that is the max. rat…
  • Hi RugbyRef, Please contact our support https://support-request.tado.com/#/contact?locale=en They'll be able to sort it out for you. Just FYI, we had to remove the ability for customers to do this on demand from an agency due to an incident where a …
  • Hi, Until the child-lock is finally released, what you could do is set the manual behaviour for the zones to start a timer for 1 minute. This way, after 60 seconds, it goes back to the scheduled setting. If the internet is disconnected, the timer wo…
  • Hi MaIO, Could you make sure that you've got the latest version of the app installed and restarted your phone? If the issue persists, please contact our support so that this can be investigated: https://support-request.tado.com/#/contact?locale=en B…
  • Hi christianbs, Not all functions are available yet in HomeKit, but we are working with Apple to introduce more functionality. Best regards, Frank
  • Hi Isham, The isn't a simple answer to this - if the FCU is simply switched on / off and doesn't require regulation, then it could be controlled by the Smart Thermostat, as long as it is not switching more than 6 amps. However, the logic for the Sma…
  • Hi, Unfortunately we currently only support one Extension Kit per home. If the immersion heater is used for hot water during winter as well (i.e. the Extension Kit currently only switches to call for heat), perhaps there is a way to use the second r…
  • Hi freetail, Unfortunately we had to set this up this way because a regulatory body didn't like that customers could re-enter the installation process and get different wiring instructions (translation: we were forced to make the process idiot-resis…
  • Duplicate of this: https://tado.vanillacommunities.com/en-gb/discussion/1139/cooperation-between-smart-thermostat-and-smart-ac-control#latest
  • Hi, At this time they run as separate rooms, but it is something we are looking into. Perhaps you could add a suggestion to the respective forum? Best regards, Frank
  • Hi, Could you please submit a request so that our developers can look into this? https://support-request.tado.com/#/contact?locale=en Best regards, Frank
  • Hi, This isn't supported yet. Perhaps you could add this to the suggestions forum? Best regards, Frank
  • Hi jcwacky, The second sensor is inside the body of the thermostat, located so as to measure the temperature of the thermostat / valve. BR Frank
  • Hi cheffo75, The frequency can't be changed, there are only parameters that can be altered to attempt to counter interference. However, if you have other devices on 868MHz, then you might not get around ensuring that there is at least 2-3 meters bet…
    in interference Comment by Frank July 23
  • Hi, Sorry for not replying sooner. There has been a lot of movement regarding this, and now only a few corner-cases will trigger this issue. We are also working on addressing these so that this error is a thing of the past. Best regards, Frank
  • Hi nialo, This can be done - it would be best for you to contact our support and we can then give you a detailed response for your sparky. BR Frank
  • Hi JRE, This article explains the difference: [How does the Smart AC Control control my air conditioner?](https://support.tado.com/hc/en-gb/articles/115003845863-How-does-the-Smart-AC-Control-control-my-air-conditioner-) It basically boils down to …
  • Hi, Normally either there is a note under Settings where you can select to continue, however it depends on when you've stopped recording - if you didn't finish a series, then you will need to tap "restart setup" unfortunately. Best regards…
  • Hi Dunkelmann, Thank you for the feedback - I will discuss this with my colleagues to see if we can have an alternative view which has more contrast to increase legibility. Best regards, Frank
  • Hi, The minimum time block interval is 15 minutes, so you should be fine. Regarding the geolocation, by default it activates only when you are more than 200 meters from your home, and you can also customise that distance if need be. If you decide t…
  • Hi, The Extension Kit can be added retrospectively over the professional installer menu. If you are asked to send details via email, then you are adding it over the route for end-users. If you want more information for professional installers, pleas…
  • Duplicate of https://tado.vanillacommunities.com/en-gb/discussion/comment/1266#Comment_1266
  • Hi, I modified the title as this currently only affects rooms that have a Smart Radiator Thermostat as a leader. Best regards, Frank