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Support came back to me to say that I could now create and assign rooms. I was able to do this and complete the installation. They didn't tell me what was wrong, but it all seems to work now. I do have two further valves to add- hope they work!
I have exactly the same issue. Can’t complete 2 radiator valve installations on Tado app because of it. Strangely the rads do show up in Apple HomeKit and can be controlled from there. Also awaiting call back from support but if you hear first..…