Germán | Admin

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Germán
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  • Hello all, You can contact tado support via our chat in www.tado.com Via this contact form: https://support.tado.com/hc/en-gb/requests/new Of via the Customer emergency voicemail that will be available to you if your request either in the chat or th…
  • Hello RVHS19, Can you please contact our tech support with the details of your operative system version and app version? (Please, make sure you have everything updated and that you have no restrictions enabled to in app purchases for your app stor…
    dans V3+ App purchase Commentaire de Germán 4 déc.
  • Hello all, We are completely transparent about how do we consider the suggestions from the forum, they are really important to us, but there's many other inputs that we have to consider, please read the statement in our suggestions section where we …
  • Hello, Cami, We communicate for our Smart Radiator thermostats with the developments we've already implemented, one heating season, which corresponds with the regular use you're describing. A 2 months battery life would require to please contact o…
  • Hello Christiaan. If you'd like to control just the heating of the two zones independently, it wouldn't be difficult to just replace each one of your wired room thermostats with one of our Smart Thermostats (you would need 1 Smart Thermostat Starte…
  • Hello Mark3187, Any manual control from the app will define the duration (by default is offered with the last used definition). The only setting for this in Settings is the one related to the manual commands that are sent from the devices themselve…
    dans Manual Control via App Commentaire de Germán 27 nov.
  • Hello Jjnen, This depends entirely on the command set that's been set and whether is the exact match for the remote it's replacing. You can consult our support about this with details of the issue and pictures of the remote (front and back). https:…
  • Hello Nigel_Lapthorne001, Please contact our support in the chat www.tado.com or via this form: https://support.tado.com/hc/en-gb/requests/new We'll need the specific details of how do you control your system at the moment and what would you need t…
    dans Multiple Boilers Commentaire de Germán 27 nov.
  • Hello, Yes, they are M28x1.5, if they were any different you would've been informed by our support. Best, Germán
  • Hello bonnerg Please contact our tech support in the chat www.tado.com or using this form https://support.tado.com/hc/en-gb/requests/new with the details of your account and the issue so we can help you. Best regards, Your tadoº team
    dans Smart Schedule Commentaire de Germán 27 nov.
  • Hello, just to clarify: I was referring to the fact that tadoº can't integrate any external input itself. However, if the boiler has another sensor while using tadoº only as a temperature measurement control (some digital boilers offer this option),…
  • Hello Alinoe, Our systems won't be compatible with any external sensor. For the external weather we have already included information that comes from a 3rd party service. This information service covers every area with several stations. However, if…
  • Hola hammer1982, Aquí puedes encontrar las respuestas a tus preguntas: 1- Recuerda que nosotros ahora mismo solo vendemos la V3+ https://support.tado.com/es/articles/3403569-que-es-el-kit-de-inicio-de-tado-y-cuales-son-las-diferencias-entre-las-ve…
    dans Antes de comprar dudas Commentaire de Germán 20 nov.
  • Hola Btmen, No, esto no es posible, consumiría las pilas inmediatamente. Saludos, Germán
  • Hola hammer1982, Sí, el Termostato Inteligente es compatible con la caldera BaxiRoca Neobit 24/24F. Necesitarías 1 Kit de Inicio de Termostato Inteligente y un Kit de Extensión para tu instalación inalámbrica si sólo tienes la caldera sin ningún …
  • Hola javi421, Necesitarías indicarle a Siri que encienda y luego qué modo quieres aplicar, de momento no soporta dos comandos a la vez (ON y modo). Saludos, Germán
    dans bomba calor home kit Commentaire de Germán 20 nov.
  • Hola, hammer1982, Puedes comprobar la compatibilidad de tu aparato de AC con nuestro dispositivo de Control de Climatización Inteligente en este artículo: https://support.tado.com/es/articles/3454907-que-aparatos-de-aire-acondicionado-soporta-tado-c…
  • Hola Jobara, Por favor, contacta con nuestro soporte chat en www.tado.com con los detalles de tu cuenta. Saludos, Germán
  • Hola pedroj, Nuestro Termostato Inteligente es compatible con Opentherm. Este interfaz de control lo utilizan varias marcas y en cuanto al control de la caldera en sí no hay mucha variedad, el funcionamiento es similar en todas y no tenemos noticia …
  • Hola Maverick, Por el comportamiento que comentas parece más bien que tengas activo el inicio anticipado para tu Programación Inteligene. Aquí tienes más información sobre este ajuste: https://support.tado.com/hc/es/articles/202194155--Por-qu%C3%A9-…
  • Hola RicardoGB, Sí, somos compatibles con el BUS que usa Saunier Duval. Si quieres confirmar la compatibilidad con tu sistema específico, por favor contacta con nosotros en nuestro chat www.tado.com e indícanos la marca y modelo exactos tanto de cal…
  • Hola JRP, Ahora mismo no es posible controlar más de una casa con la misma cuenta, la manera en que lo controlas es como funciona. Si estás interesado en un desarrollo de funcionalidad, puedes iniciar una sugerencia en la categoría para Sugerencias …
  • Hello kimmo, Thanks for your interest in tadoº. Unfortunately our Smart Thermostat suite is not compatible with this system. Best regards, Germán
  • Hello Charles_pt57, Please have in mind, that this is not what our product is intended for. Since you mentioned that you are using a timer controller it would be helpful to check the compatibility first with our support. Please note that we are onl…
  • Hello HiPath, At the moment this is how the control works for Smart Home platforms such as Homekit, Alexa, Google Home etc. We are constantly working with our partners to improve integration and enhance the control experience, so we are looking forw…
  • Hi BrunoDet, it could be possible to integrate an extra boiler with your tado° system. In order to be able to confirm what is possible, we will need to ask you further information about your specific case. Please contact our technical support via ti…
  • Hello dingdong, If you are looking for an adapter for your radiator valves, please take a look at this document, it will confirm what you need. There is a pdf document at the bottom with detailed information: https://support.tado.com/hc/en-gb/articl…
  • Hello samd, Yes, you can use the Smart Thermostat just as a temperature sensor for the Smart Radiator Thermostats. However, if you're to purchase it anyway, it would be a pity that you miss the benefit of having it controlling the boiler in coordin…
  • Hello UKTadoer, No, unfortunately there's no way to set a limit below 25º. If you would like to suggest this kind of feature development, you can do it in our Suggestions, Ideas and Improvements section, where our users can vote for the development…
  • Hello Pauline, You only need to log in with the same username and password in any device in which you want to use your account. Best regards, Germán