Thermostat stuck on 'Configuration Download'
I have been using Tado in my house for a week now, and it has worked fine for a week. Last night I added 2 more valves to the system, and moved the bridge. Both new valves are connected and can show 'hi' on command. I can see that the wired thermostat is connected because I can send the text 'hi' as well. I can see the temperature history in all my rooms as well.
However, the wired room thermostat remains on Configuration Download; a gear and a downward arrow. When I change the temperature on a thermostat valve, nothing happens. I've tried removing the batteries for a minute, and longpressing the button on the front.
How to fix this? It's freezing outside.
Best Answer
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Yeah, it turned out that there is a maximum of 7 devices per area (thermostats and valves). Earlier I had 6, but by adding two more valves I exceeded the maximum. The app does not give a warning about this, which I think is an important short coming.
Double check the number of devices in your rooms, and make sure to keep it a 7 max. This resolved my issue. Goodluck!0
Answers
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Same problem here... anyone a solution?
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@Endran where did you find that there is a maximum of 6 devices? 6 devices per internet bridge or room? I have 90
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Here it is: https://support.tado.com/en/articles/3752302-how-many-devices-can-i-add-to-a-room-in-the-tado-app
7 devices per room, 25 devices per bridge.
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I have max 6 devices per room. 11 per apartment and facing this problem :(0
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Not sure that's the issue. I've installed and set it up today and I've just got the downloading configuration icon too. Did this sort itself out, and if so, after how long? I've literally only got the thermometer, bridge and control box.
Edit : just realised it's 2023 and this thread is a year old
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@Egg1000 how did you solve the issue?0
