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Server Problems Update (25 November 2024)
Hello Community, Please be advised that tado° customers may still be experiencing degraded device performance due to ongoing server issues. Smart AC Control users are most affected, but a small subset of users with tado° thermostats are also experiencing problems. tado° is doing its best to resolve this issue as quickly as…
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Announcement: Flow Temperature Optimization now available for V generations and tado° X (OpenTherm)
Hello community, We are pleased to announce the release of a new Flow Temperature Optimization feature for tado° customers with V2, V3, V3+, and X devices directly connected to a boiler or heat source. Flow Temperature Optimization at a glance With Flow Temperature Optimization, you can avoid overheating your central…
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V3+ users can now request Offline Schedule
Dear community, We are happy to announce that, as part of our ongoing tiered rollout, the V3+ Offline Smart Schedule is being made available to interested tado° users via the community forum. Due to compatibility considerations, this offer is only available to community members with V3+ heating starter kits or add-on…
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tado° X Upgrade Offers
Hello community, Since last week, eligible customers in the UK should have received their tado° X upgrade offers by email. Eligible customers were those for whom the upgrade was technically feasible, who were with tado° for a defined amount of time, who were subscribed to the newsletter. Please use this thread to let us…
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How do you prepare for cold weather?
Hello community, Although summer is not over quite yet, cold weather will soon be upon us. As a means to help our community members prepare for this time of year, we wanted to create a thread to gather your ideas on the best ways to ensure a comfortable tado° Home throughout the 2024/25 ‘cold’ season. In previous years,…
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What’s the deal with feature requests?
Hello community, Many of you have expressed interest in learning more about how / whether tado° includes community feature requests in its product development process. Here’s a quick overview of how your feature requests reach tado°’s decision makers. (Please note that ‘feature requests’ refer to posts made in the…
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tado API
Does tado have an API ? Where can I find the documentation ?
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Netiquette and forum rules
Dear Forum Community, This forum was created to help users solve their problems, questions, and to make the most out of their tado°. We want to keep the atmosphere constructive, so we ask that you follow these basic rules. We look forward to interesting comments, conversations, and discussions. To make sure that everyone…
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Tado X with Opentherm and Multizone (6no Zones) and combi boiler
Hello all I’m an architect and planning to install a new gas combi boiler in my terraced house and would like to use Tado X. The goal is to have Opentherm control (to benefit from weather and load compensation) via Tado X on all existing 6 heating zones (5 radiator zones, 1 UFH zone). I understand Tado can handle Opentherm…
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How to pair / connect a replacement internet bridge
Hi there, After nearly two years of problem free use, our Tado room stats kept going offline a month or so ago. The problem seemed to be with the internet bridge which kept cycling through various cycles with the LEDs. Eventually it just stopped working altogether. Tado finally sent a replacement which arrived yesterday…
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Can a Wireless Temperature Sensor override the Wired Thermostat?
I would like to boost the temperature (of the whole flat) from within a sleeping room. Could a Wireless Temperature Sensor override the temperature settings of the Wired Thermostat? Can the Wireless Sensor communicate with the boiler through the Bridge+Wired Thermostat? And will the boiler take orders from both devices,…
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How do I contact the TADO customer complaints
I Have been trying to get my starter kit delivered for over 2 weeks. I now wish to cancel my order. I have been in the chat bot for 10 days without reply to 7 posts. I have been patient as I understand sift response is not always possible especially if you are trying to find out information. But no response at all is just…
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Problem when get schedule with tado api
Using python I can login and get some basic information. However using the RESTful API via https://my.tado.com/api/v2/homes/{home_id}/zones/{zone_id}/schedule I receive {"errors":[{"code":"accessDenied","title":"current user is not allowed to access this resource"}]} is this access somehow restricted. has anyone a working…
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How to add device v3+. Keeps saying problem
I had my system set up but somehow deleted it! Anyway had to set the whole home up again but now when I try adding my devices it won’t do it. Scans the barcode and I type in manually but when it states register it then comes to try again or support not adding devices ? Help
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Where does the 4th wire go? Help
I am resorting to this forum as despite numerous messages and emails I still have not had an answer to a simple question and now have no heating This is not a great start to my purchase I have a newtec ty_90b/c and am replacing it with a v3 starter wired. My boiler is a Worcester com I 35 cdi. I have an additional wire in…
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Tado X Firmware Update without Reciever/Hub
Is it possible to update the firmware of my Tado X if I don't have a Tado Receiver or Hub? If I connect the device in the app there is no option for me to update the firmware in any way. The device is connect to HomeKit primarily.
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Does Tado X EU work in the UK?
Good afternoon, I am thinking of joining the Tado World and was gonna buy a Tado X Starter Kit. As there are Black Friday Deals on in Europe at the moment (and only V3+ Deals in the UK) and I am travelling back and forth between Germany and the UK a fair bit, I am thinking about making the most of the deals and get the…
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Installed Tado X and have an issue
Although I have raised a chat with support I thought I would post here as well as I have no idea how long it will be before I get a reply. I didn't raise it as an emergency as the heating is working, somewhat. The issue is that of five rooms only two are currently able to fire the boiler. Four rooms have radiator stats and…
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Tado X with relay operation or V3+ with some poor connectivity to SRTs
I've recently been posting about getting my Vaillant 937 working with a VR33 module so that I could control it via Opentherm rather than Vaillants proprietary ebus. I had just got that working and was awaiting my second delivery of Tado X parts when disaster struck. No hot water. The 937 is a complicated boiler with what…
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Heating/CH NO terminal is constantly "on"
Hi everyone, I'm having to resort to posting here as the customer service team have seemingly stopped responding to my live-chat messages. They've "seen" my last one where I asked for someone to respond after 24 hours of waiting, but another 24 hours later it looks like they've decided to ignore it. I can understand being…
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Opentherm control of system boiler
Hi Viessmann system boiler - 4 pipe installation (one heating circuit & one hot water circuit to a hot water cylinder) Opentherm control (via EU wireless extender) seems to be working well and flow temperature optimization seems to have the boiler modulating nicely. I can set/schedule the hot water temperature via the Tado…
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TADO APP. I need clear instructions on setting up the app.
Is there a utube video showing step by step how to set up the app programmes . Some time the timer its brown some times black, What does this mean?
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two radiators are not reponding
Hello, we installed Tado in March last year, and it worked perfectly until we switched it on this year. Now, the system functions irregularly. We have a wireless receiver, a bridge in the boiler cabinet, a smart thermostat in the living room, and a thermo valve in three radiators. We scheduled the system to switch on the…
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How to get support from Tado?
I have now for 5 days tried to get solved a problem regarding the my Tado Thermostat is Offline. I dont think I have evere got such a bad support service as from Tado support. The make a new proposal for how to solve the problem every day, but not chance to have a direct contact. What are people doing to get good support.…
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Tado wall thermostat triggering boiler despite no heat demand
Ive been using tado, and have it integrated in to Home Assistant, for 4 or so years with no real issues. Until this season; suddenly my wall thermostat regularly triggers my boiler, despite there being no heat demand from any of the TRVs or the wall thermostat itself, as seen both in the tado app, and in Home Assistant…
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Tado X Wired smart Thermostat vs Wireless Temperature sensor
Hi I have just installed my Taco X system - I have a Wired smart thermostat in my utility room which is connected to my Ideal Vogue Combi Boiler via open therm which seems to be working fine. I also have a 2nd Wired smart thermostat located in my hall but has no wiring connected. Will this wired thermostat just operate as…
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Wiring Receiver to Alpha E-Tec 28
Hi, Does anyone have any advice with regards to wiring the receiver centre to an Alpha E-Tec 28 Combi. The boiler has a built in timer mounted to the front, is it just a case of keeping timer on and wiring as per diagram. Or do i need to completely disconnect timer for receiver to work. I’ve tried with timer off and…
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The Importance of a Conference Table
A conference table is more than just a piece of furniture; it is the focal point of your workspace where ideas are exchanged, decisions are made and strategies are developed. A thoughtfully designed table not only enhances the aesthetics of your conference room but also contributes to better ergonomics and comfort during…
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Intermittent Connection Issues with Tado X Thermostats - Apple TV Border Router
Setup Details: 3 Tado X Thermostats 4 Tado X Radiator Thermostats 2 Apple TVs acting as Thread border routers Issue Description: Initial Connection Problems: Despite successful initial setup, thermostats show as "disconnected" in the app Temporary fix achieved through factory reset and reconnection process Ongoing…
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Tado Thermostat X has no Device Linking option within the app
Hello, I have successfully paired my Tado X Thermostat and Bridge X to my home network. I can control the thermostat via the Tado app without any issues. However, I'm now trying to pair my Tado X to my Home Assistant instance. In order to do that, I require a setup code. It is my understanding that I should be able to get…
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Can't add Tado X devices to Google Home
Hi everyone, I just installed Tado X and I have added all thermostats to the tado App. However I can't add them to Google home when following tado X official instructions (https://help.tado.com/en/articles/9184568-how-can-i-set-up-my-tado-x-devices-with-google-home): In the tado° app: Open the tado° app. Select Settings >…
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Android app stuck on opening orange screen
Help! My app has suddenly stopped working and gets stuck on the opening splash screen. I have tried force stopping, emptying cash etc. I have even uninstalled and reinstalled but no joy. My wife's app is working fine, so not likely to be out WiFi. I have even turned off WiFi and used 4g but no luck. Any advice would be…
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Keeping the Tado App working whilst away
Hope you can help. Last year when I went away (abroad), my partner contacted me to let me know that the heating was not coming on (having set the required times for coming on / going off in my schedule). I'm away once more this year, but before I go, I want to avoid a repeat of this occurring. Are there any reasons why the…
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Tado X and Vaillant VRC 720 --> not compatible?
I read that the smart thermostat X is able to communicate with most boilers (including my brand, Vaillant) using openTherm. My thermostat (VRC720) has opentherm, so I figured that would work out great. I purchase 5 valves, a border router and a smart thermostat. Setting up the border router was very buggy, but with some…
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X or V3 (or other?) for a newbie?
I hope I'm posting in the right place, this might be too generalised. I've been trawling endlessly through Nest, Wiser, Hive, Honeywell etc and started reading this forum because I finally decided on Tado V3. Then I came across X. I'm no tech expert so it's been hard work. I'm in the middle of a house refurb and haven't…
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Wireless Receiver Tado X
Hi, My programmer (wireless x receiver) is on Firmware version 240.2. Is that the latest version?
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Offline Schedules-getting VERY frustrated with Customer Support
Hi. 4 weeks ago a contacted support via chat. My issue was my TRVs were not following offline schedules. After some research, I found out that I needed v3 or v3+ for those yo work. I don't know what versions i had so I contacted support specifically asking what versions all my devices were and which I need to change. The…
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Wireless thermostat broken and NOTHING works!
Hi - the previous night, my wireless thermostat stopped working (I tried changing batteries, calling support, etc, but it's definitely broken). Now, nothing in the C/H or hot water systems works. The app shows everything as offline and when I press the manual hot water and central heating buttons on the extension box, the…