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V3+ users can now request Offline Schedule
Dear community, We are happy to announce that, as part of our ongoing tiered rollout, the V3+ Offline Smart Schedule is being made available to interested tado° users via the community forum. Due to compatibility considerations, this offer is only available to community members with V3+ heating starter kits or add-on…
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How do you prepare for cold weather?
Hello community, Although summer is not over quite yet, cold weather will soon be upon us. As a means to help our community members prepare for this time of year, we wanted to create a thread to gather your ideas on the best ways to ensure a comfortable tado° Home throughout the 2024/25 ‘cold’ season. In previous years,…
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What’s the deal with feature requests?
Hello community, Many of you have expressed interest in learning more about how / whether tado° includes community feature requests in its product development process. Here’s a quick overview of how your feature requests reach tado°’s decision makers. (Please note that ‘feature requests’ refer to posts made in the…
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tado API
Does tado have an API ? Where can I find the documentation ?
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Netiquette and forum rules
Dear Forum Community, This forum was created to help users solve their problems, questions, and to make the most out of their tado°. We want to keep the atmosphere constructive, so we ask that you follow these basic rules. We look forward to interesting comments, conversations, and discussions. To make sure that everyone…
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Boiler pressure dropped after installing tado
After installing a tado WiFi reciever Internet bridge and thermostat on my Alpha InTec 28XE combi boiler central heating and hot water were lost after 2 days due to a drop in water pressure. This has never happened since I moved in 2 and a half years ago, so it would seem an unlikely coincidence. I was getting error code…
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Boiler not firing after power cut
Earlier the afternoon we had a power outage to our house. The power returned after 5 mins. At 4:15 I noticed the boiler hadn’t fired and the heating was not on. It usually comes on at 4. I looked on the app and the wireless receiver was showing as disconnected. I reset the receiver and turned the bridge on and off again.…
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Smart Thermostatic valves coming on when they shouldn't
Hi everyone, Have a quick question about one of my smart radiator thermostat valves that seems to be coming on when it shouldn't. The radiator in the bathroom will continue to come on when only the living room is set to heat (the hall bypass rad comes on too as default) I’ve tried taking out the batteries and waiting 10…
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Tado wireless controller to Worcester Greenstar 25si combi wiring
Morning all Purchased my Tado starter kit with wireless stat and wireless controller over the weekend. Fitted the stat and bridge with no issues but slightly confused with the connection between by controller and boiler. Using the supplied cable, i have wired the brown live to the live s output of the boiler, the blue…
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Vaillant Boiler Overheating (f.20)
Hi all, I have a wireless thermostat and 6 smart thermostats on each radiator. I don't have any other radiators in my flat meaning they all have a dedicated radiator thermostat. I also have a Vaillant boiler (ecotec plus). When I bump up the heating in all rooms (all 6 radiators) the heating usually works fine. Still, when…
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Greenstar 27 Ri with eBus wiring centre installation
Hi, I have read conflicting information whether Tado is compatible with this boiler. It says all Worcester boilers are but when I go to installation instructions on the app it just errors out. From what I have read Tado can talk the eBus language of these boilers but only if you have the EU version of the wireless stat or…
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New installation. Upstairs radiators always on, downstairs always off.
I just installed the wireless V3+ starter kit and despite having a schedule of the heating turning off and on at different times, the upstairs radiators are always on and the downstairs radiators are always off. I also tried setting the heating to off in the app, no change. I replaced a danfoss tp9000 and tp4000 with the…
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Trying to integrate Wunda Underfloor Heating with Tado
Hi all. We have a Viessman system boiler with integrated hot water tank, all controlled through Tado. I'm renovating a converted garage and have installed a Wunda underfloor heating system with their Wunda Smart control system, but my electrician is having trouble getting the two to operate side by side. My plumber…
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Wireless Receiver and Internet Bridge keep dropping out
Hi, I posted a question previously about my Internet bridge and wireless receiver losing connection but my trv's still being active and heating according to the schedule. They keep dropping out, which means we are unable to adjust temperatures until everything is reset and connectivity is resumed. The Internet bridge is…
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Wireless Link to Baxi Opentherm Combi-boiler (UK)
Hi, I'm about to have a new Baxi (836) combi-boiler fitted. Due to the proposed location I won't be able to use any existing thermostat wiring and so I'm planning to use a wireless connection between the boiler and the smart thermostat. The boiler provides Openterm connectivity which, after a bit of research to understand…
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How do I keep the 'INDEPENDENT' setting on some new SRT's
Hi, I have just added 7 new SRT's to my system, but none of them will retain the 'Independent' setting when selected. When I go back to the Rooms & Devices menu after choosing Independent (Image 1), the SRT reverts back to Zone Controller (Image 2). The existing SRT's are all fine and were set up and still operate…
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Tado X via Matter - system topology differs between Tado app and Matter controllers
Hi! I installed Tado X devices recently and noticed one fundamental flaw. In Tado app the topology follows the former "room" concept. There are 2 significant downgrades however in comparison to the legacy systems: - it is not possible to set which device is used to measure room temperature (in the past it was possible to…
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Upgrade to X and lifetime auto assist
Hi! I am wondering whether upon upgrade to X tado will honour the lifetime Auto Assist subscription that was available with some of the previous editions of the kits. I understand that V2/V3/V3+ can't co-exist in one account with X, but I am wondering if it upon upgrade and removal of the old bridge, the subscription would…
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No support from Tado
I’ve raised a support request on Sunday via the chat function and still haven’t received a response. Is there anyway to escalate?
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Wireless receiver installed yesterday. Now not working
I installed the wireless receiver yesterday. We have had the thermostats working for a while. All worked fine with the receiver yesterday. Test buttons worked as did hot water and heating. Now it’s not communicating and it has no lights on it at all. The app says wireless receiver is offline. The Power supply is live.…
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tado & multizone wet UFH
Hello, On our first floor, we currently have a single zone UFH set-up, using a Robot manifold. The manifold has a 'dumb' TRV on it. We have an internet bridge. The dumb TRV is paired to a wireless smart thermostat which senses the temperature in the zone. This wireless thermostat is also paired to a wired thermostat which…
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Tado v3+ wired connection to Intergas HR boiler
Hello all, I have replaced an IT Salus 500 thermostat with a Tado v3+ wired. The boiler wires on the old thermo were connected to the COM and NO terminals. I tried the same on the Tado but it doesnt control the boiler, it seems to be on all the time regardless of the temperature setting. Can someone help please ? Kind…
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Have I got my set up wrong?
Hi All, I've been thinking about my set up and think maybe I've got it slightly wrong, would love some advice from you experts! I have an upstairs and downstairs zone, both of which have a wired thermostat from Tado installed. I have a combi boiler and a hot water tank / cylinder / immersion heater (TBH I'm not sure!) in…
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Tado radiator thermostat doesn’t calibrate
I have one tado radiator thermostat that won’t calibrate. It used to work and been fully functional for over a year. It also only briefly flashes ‘Hi’ for a fraction of a second, when prompted by the app. The brightness of the display is also very low. The batteries have been changed. Any help would be appreciated.
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HERMANN SPAZIOZERO 4 CONDENSIG EBUS
I have had a new Hermann Spaziozero 4 condensing boiler installed. It uses Vaillant's eBus bus. So I reset my Tado V3+ using the ebus with code D07. The boiler makes hot water correctly and turns on the heaters. wanting to check the Tado settings on the Max Flow Temperature in modulation, either from your site or from the…
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Adding internet bridge stopped the heating and boiler working
Hello, I've searched through the forums until I'm reading everything 5 times and can't find the answer. I am renting a house and there was already a tado set up, from what I could find there is a smart thermostat and trv on rads in most rooms. There are regular rad controllers in two rooms, one beside the boiler and the…
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Tado thermostat not powering on after battery change
Recently changed my batteries on my Tado stat and noticed it wouldn’t power on. Checked battery voltage and orientation in the compartment and both were good. Decided I would have a look inside and verify power circuit, the case is very easy to pop open using a small flathead screwdriver and just gently push the side out…
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Need online support from a Tado expert for my installation
I have moved into a house from 2001 with underfloor heating and old thermostats. They were controlling the actuators of each zone of the underfloor heating. These thermostats have been replaced by tado wired v3+ But they do not seem to work/ no movement of the actuators. I am looking for a tado savvy / expert I can pay for…
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Can't add Tado X devices to Google Home
Hi everyone, I just installed Tado X and I have added all thermostats to the tado App. However I can't add them to Google home when following tado X official instructions (https://help.tado.com/en/articles/9184568-how-can-i-set-up-my-tado-x-devices-with-google-home): In the tado° app: Open the tado° app. Select Settings >…
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Checking compatibility - Worcester Greenstar boiler, Salus thermostat
Hi! Am interested in buying a tado with my Bulb discount. But I wanted to check compatibility before I buy, just to make sure it works with what we currently have. We have a Greenstar 32CDi boiler and a Salus ST621RF thermostat. This is a wireless unit with a receiver on the boiler. Had a fiddle and seems to be tricky to…
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tado° Home area not working
Hello everyone! I just purchased the tado 1 year subscription and tried to change the home area but it’s not working anymore. When I installed the tado X thermostat some weeks ago, everything was working fine. When I click on the button now, nothing happens/no map opening… Does anyone have the same issue?
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Tado X devices randomly dropping off the network
I replaced my legacy Tado system with Tado X and I realised, that my devices randomly drop off Thread network. Never had that issue previously. Same location of bridge and end devices. They just drop off randomly but usually at least a couple of devices are offline. They are not even the furthest away devices from the…
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Energy IQ ft3/Imperial
Hi I know you can't enter ft3 meter readings at the moment. Is there anyway to use Energy IQ if you have an imperial meter like this? It would be useful to me as I can't get a gas smart meter installed due to the location of the meter. I know this has been mentioned before but I'm just wondering what other people in the…
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Tado Thermostat X has no Device Linking option within the app
Hello, I have successfully paired my Tado X Thermostat and Bridge X to my home network. I can control the thermostat via the Tado app without any issues. However, I'm now trying to pair my Tado X to my Home Assistant instance. In order to do that, I require a setup code. It is my understanding that I should be able to get…
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Tado not talking with Alpha E-TEC boiler? It's freezing :(
I have an Alpha E-TEC 28 boiler, which previously had an Alpha Easy Stat wireless thermostat connected. I removed the old thermostat and receiver, have installed the new Tado Wireless V3 starter kit which shows as all connected on the Tado app but the boiler won't respond to the Tado, in-fact my heating won't come on at…