Just FYI, we had to remove the ability for customers to do this on demand from an agency due to an incident where a customer was told his boiler wasn't compatible, so he kept trying different set-ups until he got some set of instructions and promptly blamed it on us when he broke his boiler.
Answers
Hi RugbyRef,
Please contact our support https://support-request.tado.com/#/contact?locale=en They'll be able to sort it out for you.
Just FYI, we had to remove the ability for customers to do this on demand from an agency due to an incident where a customer was told his boiler wasn't compatible, so he kept trying different set-ups until he got some set of instructions and promptly blamed it on us when he broke his boiler.
Best regards,
Frank