Should batteries be considered as "Goodwill"
I have bought 12 Tado TRV's and in less than 6 months I have had to replace 6 batteries. When tested they were half flat.
Having escalated to Tado, they advise that batteries are provided as "Goodwill". My counter to that is that tyres on a new car, are they considered as goodwill. Seems they are not prepared to shift on this matter.
Should batteries be considered as "Goodwill" 2 votes
rafm5 | Moderator
My advice is: always buy from an official / large supplier where products move fast, so the shelf life isn't much affected. It isn't necessary tado°'s fault, but could be supplier's.
Tado° doesn't offer a medical grade products, hence full supply chain traceability isn't really needed.
Manufacturing date / batch code / serial number etc. are usually printed on a package, and will give you a ballpark figure how old the product is. If you see anything crazy old, return it to the seller.0