Failed smart thermostat

DaveyS
DaveyS ✭
edited June 2022 in General Questions & Topics
Is there a contact to replace the smart thermostat.
I have bought a kit with eight and one doesn't even light up when I put batteries in.
I've looked everywhere, can anyone help ??
I've tried new duracell batteries etc, it's dead, never even lit up once.

Thanks.

Answers

  • Albert_64
    Albert_64 ✭✭✭

    Simply contact support and tell them the serial number of the thermostat. If it is still under warranty, it will be replaced immediately

  • Rob2
    Rob2 ✭✭✭

    Recently in another topic someone mentioned that they put in the batteries the wrong way around because it was unclear to them how they should be placed. So maybe verify that.

  • DaveyS
    DaveyS ✭
    Thanks guys, have been having a chat in the support section. The yellow box on the right eventually gets through to someone. Sent photos and video, going through the channels now, see what happens.

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