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Access denied message when trying to add devices?

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number43
number43 ✭
in General Questions & Topics

When I log into the Tado app, go to Settings, Rooms & Devices, and click Add devices, I am getting a message "Error - accessDenied" pop up.

Is this happening to anyone else, and is there a way to fix it as Tado support doesn't work on Sundays.

Thanks,

Mark.

Comments

  • mean1979
    mean1979 ✭
    Having the same issue. Have moved house and trying to set up new home after deleting the old one. Did you fix this in the end?
  • DaBuzzz
    DaBuzzz

    I have the same issue. I am so disappointed. No live support.

  • Timb
    Timb
    I have also the same issue! Why doesn't post todo a solution here in the form?
  • cbflip2003
    cbflip2003
    Did anyone get an answer to this? I am also trying to add a thermostat. My second account had no issue but first one will not work.
  • Marcothompson
    Marcothompson
    I'm also having this error. Is there a solution?
  • Szeyu
    Szeyu
    I had this as well and I made it work by force stopping the application, and then deleting the cache and storage
  • cbflip2003
    cbflip2003
    My solution was add via the webpage instead.
  • BagheeraHans
    BagheeraHans

    I had the same problem, solved by re-installing the app on my phone.

    Thus: removing home from app, removing app from phone, installing app with the existing user credentials and reinstalling the whole Tado.

    I didn't reset the gateway, no need re repair the valves en thermostats.

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