Pairing issues

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Flash71
Flash71 ✭
in General Questions & Topics
I have a wireless temp sensor that I cannot pair with my bridge, I have bought 2nd hand and was told it's de-registered. Will it pair before the wireless receiver is commissioned on the boiler and could this be preventing the pairing? Cheers

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  • johnnyp78
    johnnyp78 ✭✭✭
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    It shouldn’t be an issue when you pair it. What does it say when you try?
  • Flash71
    Flash71 ✭
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    It just won't connect, I've tried everything on the troubleshooting and moved the bridge, put new batteries in and still won't show connected in the app, am at a complete loss
  • Flash71
    Flash71 ✭
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    Just checked at it says Offline
  • johnnyp78
    johnnyp78 ✭✭✭
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    Have you tried pairing it next to the bridge? If it still won’t pair I think it’s an issue for Tado support.
  • Flash71
    Flash71 ✭
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    Thanks will give that a try and if still an issue will contact support. Cheers
  • limeyard
    limeyard ✭
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    I spent half a day trying to get it to pair before I realised that I had to press and let go, then wait. I was holding the button down.

    It's difficult to imagine that anyone else could be so dumb, but - who knows?

  • MoPate23
    MoPate23 ✭
    edited March 3
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    @Flash71 did support sort this out for you? I’m having a similar issue with a smart thermostat. I can see the links light up on the thermostat suggesting it’s successfully paired but it’s offline on the app. I’ve tried all of the troubleshooting tips before anyone asks. It’s Sunday, so when Tado reply tomorrow i’ll post the outcome here for anyone else

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