Pairing issues
I have a wireless temp sensor that I cannot pair with my bridge, I have bought 2nd hand and was told it's de-registered. Will it pair before the wireless receiver is commissioned on the boiler and could this be preventing the pairing? Cheers
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It shouldn’t be an issue when you pair it. What does it say when you try?0
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It just won't connect, I've tried everything on the troubleshooting and moved the bridge, put new batteries in and still won't show connected in the app, am at a complete loss0
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Just checked at it says Offline0
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Have you tried pairing it next to the bridge? If it still won’t pair I think it’s an issue for Tado support.0
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Thanks will give that a try and if still an issue will contact support. Cheers0
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I spent half a day trying to get it to pair before I realised that I had to press and let go, then wait. I was holding the button down.
It's difficult to imagine that anyone else could be so dumb, but - who knows?
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@Flash71 did support sort this out for you? I’m having a similar issue with a smart thermostat. I can see the links light up on the thermostat suggesting it’s successfully paired but it’s offline on the app. I’ve tried all of the troubleshooting tips before anyone asks. It’s Sunday, so when Tado reply tomorrow i’ll post the outcome here for anyone else0
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@MoPate23 did you sort this? I’m having exactly the same issue - would be great if you’d discovered the solution!0
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If anyone has similar issues in future, I did stumble across the solution. Press and hold button for 3 secs (in attempt to pair). Let go. If it shows paired but isn’t, hold again for 3 secs and release, which will open maintenance menu (tools shown on display). Navigate to pairing symbol. Press button. This will activate pairing and device should link to bridge.0
