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Honeywell T3R

medicman
medicman
in General Questions & Topics
Hi we moved into a home with a honewell thermostat, and have found this not suited to us.

I've tried upgrading to a tado but unfortunately spectacularly failed with a loud bang.

Below is the current thermostat, the tado once wired up, and then the error message recieved.

I can't seem to upload the images?


Have I killed the device?

Answers

  • johnnyp78
    johnnyp78 ✭✭✭
    You can upload images on the desktop version of the forum. Loud bang sounds ominous though.
  • medicman
    medicman

    That was my concern!


    Updated pictures here.


    20221126_161555.jpg
    20221126_173854.jpg


  • johnnyp78
    johnnyp78 ✭✭✭
    I’m not an electrician but I would say the burnt plastic is a pretty clear sign you’ve fried the circuit board. If you get another wired thermostat, you can use a low voltage digital connection if your boiler supports it, avoiding the chances of this happening again.
  • medicman
    medicman
    So, I've managed to get a new one installed - with a wireless extender this time.
    Install went OK, seems like thermostat all works.

    Slow however to send information from thermostat to the boiler it seems.

    I now seem to be stuck at a screen where it is quoting " unfinished installation "

    I've tried restarting all components and still stuck on this!

    Any advice?
  • johnnyp78
    johnnyp78 ✭✭✭
    I think you probably need to contact Tado support, sounds like either the old wireless thermostat hasn’t been removed or there’s an issue with the wireless receiver. Is everything paired with the bridge?
  • medicman
    medicman
    All old devices removed and then paired a new Internet bridge as the wireless extender didn't seem to work to start with.
    New Internet bridge and it paired fine.

    All trvs are connected, and the smart thermostat is controlling the heating it seems, but I can't get it to finish the install.
  • medicman
    medicman
    Screenshot_20221127_233624_tado.jpg
    Screenshot_20221127_233618_tado.jpg
    Screenshot_20221127_233554_tado.jpg

    See attached screenshot here

  • johnnyp78
    johnnyp78 ✭✭✭
    edited November 2022
    You’ve got two internet bridges installed there, you need to uninstall the old one.

    https://support.tado.com/en/articles/3436226-how-do-i-remove-a-tado-device-from-my-tado-home
  • medicman
    medicman

    This is what I though, but the option isn't there. Just "help".

    Issue with the app / firmware?

  • johnnyp78
    johnnyp78 ✭✭✭
    Did you see the link?

    “ If this option is not available for your device in the app, our Technical Support Team can help you to remove the device from your tado° Home. Please send us a request using the email address you used to register your tado° devices, specifying the serial number of the device you wish to remove from your Home.”
  • medicman
    medicman
    Yeah saw this, have done that now. Just a shame the app isn't as flawless as it should be.

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