boiler always on
Apologies if duplicate post. First one seemed to disappear, with a strange message.
Having installed a smart meter I discovered that my boiler was always on. A lot of help from the eon forum made it clear there was a faulty component. https://community.eonnext.com/threads/6233-Why-is-gas-being-used-during-the-night
I understand the system and it could be the zone valves, the tado wired thermostat, the controller or the boiler. I have a heating engineer coming to check.
I thought I would ask Tado support for their advice. Had they seen this before with their thermostats or could they analyse the wired stat from their end as others have reported on this forum.
After waiting a few days their response was: "RUxxx is currently set as the zone controller for several rooms with tado° Smart Radiator Thermostats. This means, everytime one of those rooms has a heat request, the zone controller also turns on the boiler. Depending on how your schedules are, it can happen, that it seems like the boiler is firing nonstop. But with 7 different rooms being able to turn the boiler on, it is probably normal behaviour."
Patronising, unhelpful and actually uninformed. I documented that the boiler was firing when none of the tado devices were calling for heat and sent it to them. I also understand how the system works. Have tado support changed? I always thought from previous discussion here they would actually be helpful.