is this company still operating. I cannot get in touch
I have been on the chat line since earlier in the year with lots of questions about the system. When we bought all the hardware to install the system - including 18 smart radiator thermostats, I tried very hard to get questions answered about installing. They just kept coming back with more and more questions about my old system which I had explained multiple times would no longer be there as we were having a new boiler and getting rid of the old programmer and thermostat
. All this took place between the beginning of August and 19th September without any satisfactory answers. Then I had to go on holiday and our boiler is being installed on Monday 14th October and I cannot contact anyone at all. I wrote an email more than 24 hours ago labelling it URGENT. I cannot access any Live Chat - except in the Sales Dept. Even for an emergency there is no person there, you have to leave a voicemail!
I had my doubts about this company as soon as I realised that their policy is not to speak to their customers but was so attracted by the system that I spent a lot of money and bought the necessary hardware. I am now bitterly regretting having done so. My plumber is not going to be very pleased when he arrives.
Has anybody had a similar experience or any idea how to make contact with Tado?
I'm sorry - I didn't mean to attach the docx