Issue with new Smart radiator head
I had the Tado Smart Thermostat with a couple of smart radiator heads installed.
A couple of days ago I received the Tado Internet Bridge with another smart radiator head. I was able to integrate the Internet Bridge in the system, but the radiator head arrived with a piece that does not seem to be installed (see attached pictures). I have not found a way to integrate the piece into the head. Is this something I should be able to do? Or should I request a new one? All the order smart radiator heads I have are working fine.