Change my bridge

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Hi
I’ve just bought an upgrade to my system so I can now control the hot water not just the heating. How do I use the new bridge as when I try to add it all it says it that it’s already registered!! How is that possible as it’s brand new. I’ve also unplugged my old bridge and then plugged new one in but still no joy
Help

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  • johnnyp78
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    I think it’s saying your old bridge is registered to your account. Probably best to contact tado support.