Incompatible with Worcester TR2?

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Xolf
Xolf ✭
in General Questions & Topics

So some years ago (2016!) I looked into Tado, and got as far as mailing Tado with a note of the heating that I have - "Worcester Bosch Greenstar 40 HE Plus combi boiler which is linked to a Worcester Bosch TR2 thermostat", and was told that it was supported.

Finally got tempted to sort things out, and ordered from Amazon; the 'wired starter kit' from https://www.amazon.co.uk/dp/B098B2W5GP/ref=emc_bcc_2_i?th=1 having felt quite reassured that the compatability list at https://m.media-amazon.com/images/I/714cPDlErUS.pdf gave a comprehensive 'all types compatible' comfirmation for Worcester.

And so today I go to set it up, and on telling it that I have a TR2...

Have I missed something obvious here? Is it not possible to switch the setup I have over to Tado?

sad tr2.PNG


Answers

  • Montage
    Montage ✭✭✭
    Options

    You don’t any to use those wires. You’ll need to connect to the switched live boiler connections.

  • Xolf
    Xolf ✭
    Options

    Are you meaning, I'd need to disconnect the TR2, essentially ignore it, and then get the 'wireless' starter kit, this one, and wire it in to the boiler direct? https://www.amazon.co.uk/dp/B098BKHT3R/ref=emc_bcc_2_i?th=1

  • johnnyp78
    johnnyp78 ✭✭✭
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    You can wire the thermostat to the boiler on a relay connection. You won’t have control over the hot water temperature via Tado but you’ll be able to control heating.
  • GrayDav4276
    GrayDav4276 ✭✭✭
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    The level of 1st line support from tado° is beyond a joke.....there is often completely contradictory responses from the support side of Tado's business. As you are at the beginning of your tado journey.....there is one course of action that I would recommend.....and it involves a full refund.
  • Montage
    Montage ✭✭✭
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    https://community.tado.com/en-gb/discussion/comment/64122#Comment_64122

    As Johnny says above. It's a combi I presume.

  • SamuelDonuts
    SamuelDonuts ✭
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    Did you ever get this wired up correctly? I’m struggling to get my 30 HE Plus to talk to Tado but it won’t control at all on the 230V block.
  • Xolf
    Xolf ✭
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    https://community.tado.com/en-gb/discussion/comment/65618#Comment_65618

    Afraid I gave up and refunded the unit I had from Amazon, having received zero response from Tado themselves and the inference here was that I had the wrong unit and would need the 'wireless' starter kit.

  • johnnyp78
    johnnyp78 ✭✭✭
    Options
    You didn’t have the wrong kit. Should have worked fine on a relay connection.
  • SamuelDonuts
    SamuelDonuts ✭
    Options
    The relay connection works if you have it in constant-on “comfort mode”… the problem is in that particular mode, the CH pump runs constantly even with no demand which isn’t ideal. If you put the boiler in to automatic, it doesn’t accept the demand signal. Just stays idle.

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