Extension kit not pairing - new install
new member with a new install and a small issue.
during the first attempt at installing I messed up with the instructions and basically ended up not being allowed to progress as i needed an engineer to review my configuration. This was an error on my part choosing wrong options.
I had all the kit installed and just needed to pair so I called CS who told me to wait for engineer email. During this time I couldn’t pair the extension kit assuming it was blocked by Tado somehow until engineer contact
I knew the install was good but to be sure, rightly or wrongly I deleted the home and started over.
this time I made correct choices and found my boiler controller and stat correctly. Everything is as it should be... however the extension kit won’t pair.
in tado app the stat and extension kit are showing connected. However. It will not progress in the instructions as ext. kit won’t pair?
would it be “blocked” at tado end and need reset or something?
any help greatly appreciated.... I,m sort of stuck until morning.