Tado won’t stop the central heating after internet hub changed

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Florin84
Florin84 ✭
in General Questions & Topics
Hi, my tado starter kit has worked without any issues in the last year until few days ago when I have changed the broadband package from virgin with the hub 5 and 1gig speed. After I reconnect the bridge to the new hub my central heating is always on. Only way to stop it is to remove the smart thermostat from the wall plug.
I have a wired connection with the boiler and the tado thermostat has replaced a honeywell wired thermostat.
Tado app works fine and it control well the smart thermostat been able to change temperature from my phone.
Internet bridge and thermostat are connected in the app.
Any ideas and advices are welcome as I don’t know what to do anymore. Thank you

Best Answer

  • Emcee
    Emcee | Admin
    Answer ✓
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    Hello @Florin84,

    Thank you for your contribution to the tado° community forum. Unfortunately, it appears your post has gone unanswered. If the issue you've described still persists or if you continue to have questions about tado° products and services, please do not hesitate to outline these in a new post.

    We are making concerted efforts to revitalise the forum in order to ensure a more lively community space.

    Looking forward to future discussions!

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