Mounting radiator thermostat

Followed the guide to pair and re mount radiator thermostat but the spanner icon still remains! What shall I do?

Comments

  • Followed the guide to pair and re mount radiator thermostat but the spanner icon still remains! What shall I do?
  • Michael
    Michael | Moderator

    Hello Lisa,

    Please make photo's of:

    1 old thermostat

    2 valve

    3 how tado° is mounted on the valve

    and send it to Support:

    https://support-request.tado.com/#/contact?locale=en

  • I had the same issue, mounting and dismounting them wouldn't recalibrate them in the end I took out the batteries for 10 or so seconds and then pressed the sync button. Mounted it again and it calibrated properly this time
  • Had this same issue despite the mounting being OK. There is a manual workaround. Pop a paperclip into the hole shown here and hold down until you hear the calibration mechanism come to life, then quickly mount the valve.