Website maintenance scheduled June 18-21.

Difficulties accessing portions of the community or navigating certain sections may occur.

In app payments

Options
I'm at my wits end !! TADO radiator system installed during summer. Cos of the weather, heating system not needed. As winter approaches I would like to use the full facilities, which requires a paid annual subscription & I'm happy with. Problem arises when I try to subscribe. I continually get a message : "Error. Transaction was declined". I've tried all my debit/credit cards, I've even changed the password. I still can't get past the message. I've thought about deleting, then re-applying the app but I'm no tech wizz & anxious that all info from system will be lost. Any advice please. TIA.

Comments

  • Thanks. Looks as if I'm going to have to do that anyhow, but thanks again
  • wateroakley
    Options

    We have never subscribed for 18 months and everything works for us, with some idiosyncrasies. Can’t think of a good reason to pay a subscription.

  • There was an outage yesterday, had same error, signed up now.