Tado servers down . .

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hugbilly
hugbilly ✭✭✭
in General Questions & Topics
Twice this week the tado servers have become unreachable at around 20:00 UK time. Confirmed by downdetector.co.uk. Has anyone else noticed the problem?

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  • ChristopheL69
    ChristopheL69 ✭
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    Yes, no server connection at the moment (in Belgium)
  • roycruse
    roycruse ✭
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    mines been fine all evening, and yes ive been using it on and off all evening so far since about 6:30pm

    i guess we must all be pointed at different servers.

    im in the UK

  • royi
    royi ✭✭
    edited November 2023
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    Just received an email from Tado informing that there are problems with the tado app. My app went offline, but everything is back online now. System went down 20:11 and came 20:22. I'm in the UK.

  • ChristopheL69
    ChristopheL69 ✭
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    Strange. I did not receive an email but the problem seems to be resolved.
  • hugbilly
    hugbilly ✭✭✭
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    Screenshot 2023-11-09 at 21.32.37.png

    Seems to have resolved now but the timing was pretty much as earlier this week. I wonder whether the servers struggle as winter in the northern hemisphere draws on and more and more tadoº systems become operational ?

  • Robti
    Robti ✭
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    In the uk and mine went down but what got me was Tado reports no problems at that time

  • davidlyall
    davidlyall ✭✭✭
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    Got the emails but had no issues with service on my side.

    From first email to resolution was 16 minutes which is pretty good going

  • hugbilly
    hugbilly ✭✭✭
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    Mmm, although I get plenty of emails inviting me to buy further tadoº products I had nothing about the outages . . .
  • Floob
    Floob ✭
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    I think you sign up to be notified of status here:

    https://status.tado.com/


    I received the email once I subscribed here.

  • hugbilly
    hugbilly ✭✭✭
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    Thanks very much for the info., I’ve signed up . . .

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