Adding an Extension Kit to an existing setup
Hi I have a Tado Smart Thermostat and bridge which work fine with my CH/DW programmer (which is directly wired to the boiler). Today I replaced the programmer (British Gas Model UP2) with an extension kit. I got to a point in the "add device", where I selected extension kit, where the installation stopped and the device showed no connection. I have went through the connection process with the bridge and it is now showing connected in the app. It also shows installation not complete so I try to continue and it says it does not know enough about my system and that I need to reply to an email, answering the enclosed questions which I did.
I now seem to be in limbo with no way to progress - will I get a reply from support before Monday? Has anyone ever seen this before?