How long does it take for tado support to respond?

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Diggedy
Diggedy ✭
in General Questions & Topics
I need help with changing my boiler flow temperature and submitted it to tado about 3 days ago but I still haven't had a response. How long does it usually take?

Answers

  • FFM
    FFM ✭✭
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    Use the chat. Typically 1-3 hours. Sometimes long but never in the days range.

  • BOG73
    BOG73 ✭✭
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    @Diggedy you can change yourself the boiler flow temp if you use the Tado Pro app. Download the app and register your tado internet bridge and you can change the flow temp at your convenience.

  • Diggedy
    Diggedy ✭
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    I've tried that, it's registering on the app to show its changed but the actual boiler temperature hasn't. The boiler isn't overriding it as Tado have changed it for me in the past
  • johnnyp78
    johnnyp78 ✭✭✭
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    @Diggedy how long are you waiting? It can take a few hours to register the change on mine. Usually quicker if I turn the boiler and extension kit off and on.
  • Diggedy
    Diggedy ✭
    Options
    A few days. I've tried powering off and on a few times
  • hugbilly
    hugbilly ✭✭✭
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    Have you emailed: operator@tado-844a35e31252.intercom-mail.com

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