My app is saying my heating is offline and I'm away on holiday at the moment what can I do?

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Julie1212
Julie1212 ✭
in General Questions & Topics
Have uninstalled the app and re installed but no joy. Anyone got any ideas? Am worried my pipes will freeze!

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  • johnnyp78
    johnnyp78 ✭✭✭
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    I’m afraid there’s not much you can do remotely. Is there anyone you could get to come round and restart the bridge? Otherwise you could talk to tado support. I think the frost protection comes on without the system needing to be connected to the Internet but I’m not 100% on this.
  • GrayDav4276
    GrayDav4276 ✭✭✭
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    @johnnyp78
    I agree with you that the frost protection "should" automatically kick in, even if the bridge is offline.....but this is tado that we are talking about.
    @Julie1212
    You should definitely contact tado support ASAP

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