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New wired installation heating always on

Good afternoon

I have today had the wired tado thermostat fitted by an electrician.

The app says off
The thermostat says off
The heating is most definitely on.

It appears a fault that's been widely experienced

I've turned the boiler off
Turned it to water only(rads cold)

As soon as I turn the boiler setting back to radiator and water

Bingo all off heat merrily blasting through.

Any help gratefully recieved

Thanks

Graham

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