I have recently changed router and now the system although it all looks connected is not activating

I have a Bridge older one, smart thermostat and extension kit.

All were working ok.

I changed internet router and re connect it all. All lights etc show connected and I appear as in my home on the app. When however it should be heating up it doesn't demand heat?

The temp is going down and can't get it toter the heating even if I use the manual override?


  • from what I have understood tado does not use wifi! (yes it's wireless but it's not wifi)

    The internet bridge uses ethernet (no passwords or settings)

    And the other tado items link together using their own radio signal back to internet bridge (not your router/not wifi).

  • So I must have a bridge to reconnect it with my new router.when boiler was fitted the fitter set the tado up but no bridge was left. Nothing showing on the app on iPad. Can’t use it from the iPad now. It’s saying not connected for heating or boiler

  • The Tado Internet Bridge is an absolute "must have"