Smart Thermostat Installation Frustration
Dear Tado - I'm hoping someone can re-start my online installation process ASAP. Support ticket number 1049417.
I am part through my installation. I have the bridge and paired and the thermostat connected. However, installation has been stopped with a message and support ticket saying "We are currently checking your heating system".
My CURRENT system is comprised of:
1) Insbud TX3000 wired thermostat
2) Firebird Enviromax C20 Oil Boiler
3) Underfloor heating (I do NOT have floor sensors)
The boiler and thermostat are connected via simple "switch live" on/off relay connection. Therefore, I should have no compatibility issues. I checked this thoroughly with Tado support before purchasing, hence my frustration that my installation is halted.
Please see attached pictures of my current thermostat wiring.