w.Intercom = i;Problem with TADO APP/REGISTRATION — tado° Community

Problem with TADO APP/REGISTRATION

gordonbruce
gordonbruce
edited May 6 in General Questions & Topics

This week a Starter Kit V3+ from OVO was installed in my house by a (qualified) electrician.

The related tado app seems to recognise the registration data from the QR code for the three devices involved but, importantly, the data are not being retained by the app and an error message is generated with the heading of ‘Something went wrong’. As a result, I cannot use the app. 

Please can you advise?

Best Answer

  • gordonbruce
    gordonbruce
    Answer ✓

    Solved by Customer Support-

    Hello,

    Thank you for contacting us.

    Since you paired your devices before registering your Internet Bridge to your account they were automatically assigned to a dummy home.

    We have now released them and you can register them to your account.

    Kind regards,

    Sven

Answers

  • Unknown
    Unknown
    This content has been removed.
  • Emcee
    Emcee Admin

    Hello @gordonbruce,

    As suggested in the message above, please get in touch with tado° Customer Support.
    This is the best course of action for the problem you've described.

    Once you find a solution, I invite you to return to the community to share your findings. These may be useful to community members in the future.

  • Unknown
    Unknown
    This content has been removed.

Categories