error 03 when adding smart radiator thermostat wireless

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I am trying to add a new smart wireless thermostat to control the radiator in a room based on the loft. When I try to add the new smart radiator thermostat ita talea a long time until eventually I see a code error 03 on the device.

Could this be because the device is too far away from the central internet bridge?

Answers

  • SteveIreland
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    You could check this by moving it nearer to the Bridge temporarily and then trying again to add it in.

    However, I would try restarting both your router and the Bridge first and then try to add it back in.

  • antoniotrotta
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    I moved closer to the the internet bridge to set it up. My question now is if the WiFi thermostat will work given that the coverage doesn't get all the way to the loft.
  • wateroakley
    wateroakley ✭✭✭
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    @antoniotrotta First, the Tado devices don't use 2.4GHz nor 5GHz wifi. "The Tado devices communicate via radio at 868 MHz using the IPv6 enabled “6LoWPAN” protocol". In theory, the lower frequency is more transmissable for inside-building radio coverage.

    If the problem location is in your loft … suggest that you try moving your internet dongle to a central and higher location in the home, probably to the first-floor. Our rellie with a three-storey Edwardian Villa has relocated their internet dongle to a first-floor bedroom using a cheap wifi extender with an ethernet port (£20-ish) and the supplied USB power block. Alternatives could be a long-ish ethernet cable or a powerline adaptor, with a USB power block.

  • antoniotrotta
    edited May 9
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    @wateroakley thanks for the input here. I have a WiFi extender in the landing of the first floor. Do you think it should be ok if I move the tado internet bridge to the first floor connecting it to the WiFi bridge via the ethernet port? Will the ssid need to be the same as the one of the main line?
  • wateroakley
    wateroakley ✭✭✭
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    @antoniotrotta Yes, that's what our rellie did. The Tado internet dongle is plugged into the ethernet port of a TP-Link wifi extender and powered by an external USB power adapter. The Tado internet dongle does not connect to the extender wifi and will not need to know anything about SSIDs.