New Receiver X will not connect to Wifi

spydersixsix

I recently purchased the X system to replace my older, non HomeKit compatible, Tado system. I was hoping the Wireless X Receiver would be a quick one to one replacement, but for whatever reason, after 3 days of trying, it will not connect to my WiFi network!

I have a dedicated 2.4GHz WiFi network for my HomeKit devices so I know it’s not that.

I get to the point where the app gives me a list of networks, and I select the correct one, and then, I assume the Receiver never ends up connecting to the WiFi network. If I try again, this time I see no WiFi networks to select, and I assume at this point the app has already lost connection to the Receiver. My only path back from this is to do another factory reset.

If I don’t get this fixed today, I have no option but to return the £800 of devices I’ve just recently bought, and find an alternative HomeKit device that actually works!

spydersixsix

I should probably add that I’ve already successfully connected 5 of the Radiator Thermostat X, and one Temperature sensor to my HomeKit without issues. Obviously they are useless if I don’t have the Wireless X receiver working.

I really don’t understand why the Receiver X was not made a Matter device. This would have been so much easier to install and setup?!

spydersixsix

Also, I’m running Tado version 8.11.0.

Bionicman

I had the same issue and was emailing Tado support. They suggested a few basic steps, but none of them worked. In the end, they arranged a call with their head of engineering, Mr. Benjamin. He called me, asked me to show him a video of the unit, and then guided me through some kind of reset that wasn’t mentioned online or in any of the emails. The device connected within a few seconds afterward

Emcee

Hello @spydersixsix

Sorry you had to deal with this, my colleague has confirmed you will receive a replacement by mail.
Please don't hesitate to get in touch with him again should you need further support.