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My wireless receiver daily loses the connection to the internet bridge - why?

SM51
SM51 ✭
in General Questions & Topics

My Tado system has worked seemlessly for a number of years and then in the last month or so has started losing the link between the wireless receiver and the internet bridge. The result of this is that the heating ether does not come on or stays on. Each time I have to reset the receiver and then it works again for a few hours or day.
There have been no changes to the position of either device.

Would welcome the community's view on the cause and solution. Does anyone else have the issue?

Answers

  • Peepshow
    Peepshow ✭
    I’ve had this problem too, was working fine for a couple of years, even after changing broadband provider, but over the last month or so it kept disconnecting.

    Our internet bridge then packed in altogether, tado sent a replacement but I can’t get it to pair with the existing tado stuff, and the old bridge still shows up in the app. I’ve moved it to somewhere else in the house in case that was anything to do with it and its now got all lights on it flashing really quickly but still not working.

    No info on the Tado help pages on how to sort this, just bots on the chat pages, it’s really doing my head in and after two weeks with no heating and the first sub zero temperatures of winter our house is freezing.
  • Emcee
    Emcee Admin
    edited November 29

    Hello @Peepshow and @SM51

    When the chat bot gives you an answer, you have the option to click wither 'that helped' or 'talk to a person'. If you select 'talk to a person', you will be transferred to an agent.

  • SM51
    SM51 ✭

    Hello @Emcee I was hoping the community had an answer and when you spoke to the agent did this solve your problem?
    How many others are having this issue?

  • Tado_0rnot_Tado
    Tado_0rnot_Tado ✭
    Similar issue here - first noticed a blip a few months ago. I got home after a few days away and the house was roasting hot as the heating had turned on and not turned off. I reset everything a few times and have had a few re-occurrences, but the last couple of weeks it’s got really bad - almost daily but at different times of day or night, either the boiler not turning on at the set times, or not turning off at all when the room temp is reached on the room sensor. The app often shows a grey screen ‘Offline’ though I have internet connection and the 3 lights on the Bridge are static.

    The (wired) receiver blinks - so it seems to randomly lose its connection.

    I have to reset the receiver, sometimes several times (and sometimes for good measure the Bridge too) to sort it out.

    Tado’s been installed just over 2 years.
    The positions of the devices haven’t changed.
    I don’t have the smart radiator sensors.

    It’s now doing my head in!!

    Any thoughts on this?

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