My wireless receiver daily loses the connection to the internet bridge - why?
My Tado system has worked seemlessly for a number of years and then in the last month or so has started losing the link between the wireless receiver and the internet bridge. The result of this is that the heating ether does not come on or stays on. Each time I have to reset the receiver and then it works again for a few hours or day.
There have been no changes to the position of either device.
Would welcome the community's view on the cause and solution. Does anyone else have the issue?
Answers
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I’ve had this problem too, was working fine for a couple of years, even after changing broadband provider, but over the last month or so it kept disconnecting.
Our internet bridge then packed in altogether, tado sent a replacement but I can’t get it to pair with the existing tado stuff, and the old bridge still shows up in the app. I’ve moved it to somewhere else in the house in case that was anything to do with it and its now got all lights on it flashing really quickly but still not working.
No info on the Tado help pages on how to sort this, just bots on the chat pages, it’s really doing my head in and after two weeks with no heating and the first sub zero temperatures of winter our house is freezing.0 -
Similar issue here - first noticed a blip a few months ago. I got home after a few days away and the house was roasting hot as the heating had turned on and not turned off. I reset everything a few times and have had a few re-occurrences, but the last couple of weeks it’s got really bad - almost daily but at different times of day or night, either the boiler not turning on at the set times, or not turning off at all when the room temp is reached on the room sensor. The app often shows a grey screen ‘Offline’ though I have internet connection and the 3 lights on the Bridge are static.
The (wired) receiver blinks - so it seems to randomly lose its connection.
I have to reset the receiver, sometimes several times (and sometimes for good measure the Bridge too) to sort it out.
Tado’s been installed just over 2 years.
The positions of the devices haven’t changed.
I don’t have the smart radiator sensors.
It’s now doing my head in!!
Any thoughts on this?1 -
I have exactly the same issue and am seeing if I can get a response from the Tado helpdesk on this. When the bot says, 'Talk to an agent?' This is rather misleading as it is essentially an email system that takes 2 days to respond. @Emcee Could you please follow up on this discussion to get a response, as it seems to be a common problem?
The status of their servers, etc., shows everything okay on their end. I will share what response I get.0 -
Hello @SM51
Everything is running ok on our end. We did have a slight issue with Energy IQ from December 5-7, but that's it. The only advice I can give is the same Aida has given to you in relation to your IB placement.
Please stay in touch with support, Aida will likely escalate your ticket if the bridge is not the issue.1 -
Hello,
I fully understand about the IB placement but this does not explain how the system can work absolutely fine for 2+ years and then in October when the heating comes on it starts dropping out on, what is like, a daily basis. I will continue to follow up with Aida but I suspect that the IB is starting to fail. Do you have any reliability data on the v3 IBs?1
