Ideal boiler - Tado and Tado Installer app contradict each other
Hi
I have an Ideal Esprit Eco2 30 boiler. The previous room stat was ESRTP4RF+. I have removed this from the terminal block on the left hand side of the drop down panel of the boiler and inserted the jumper loop.
On the right hand side of the drop down panel I have connected my Tado wired thermostat to the opentherm connections on the terminal block. All looks good and appears to be working. However....
The Tado Pro installer app reports my boiler isn't compatible. The Tado (normal) app says "everything looks good". The Flow Temperature Optimisation page is reporting that my flow has been adjusted to 47'C (max set to 53'C) so, presumably, I am getting data back from the boiler.
Questions:
Is my boiler actually compatible?!
Why are the two apps reporting different information?
Is there a URL I can go to (from my within my LAN) that will show me data being reported by the boiler?
How can I get this escalated to tech. support as online chat hasn't told me anything different to the contradictory information I already have?
TIA