December 2024: Linksys Router Blocking App

Jellson

Same issue for me on Community Fibre. Tado customer services told me to contact Community Fibre and I've raised a ticket. Will report back with any progress.

Emcee

Thank you @Jellson!
As other members have pointed out, this is something tado° has no control over.

bazza275

has anyone got a perm fix from community fibre yet ? changed my DNS to 8844 however now other apps dont work on mobile ?

samd

We all should by now have received a tado letter explaining Community Fibre issues - working to resolve soonest.

Jellson

Contacted Community Fibre yesterday and the issue appears to have resolved today. App working fine via WiFi now.

KristinF

Yes same problem here with community fibre. I also use Unifi network for home so full control and the issue just started.

mc0london

same exact issue here, very frustrating as i can't even get into tado site on my phone to look up issue. works fine from pc but that is funneled through a vpn. no access to the app on my android either, but works great 1) i am away from home, 2) turn the wifi off. i guess i'm about to contact community fibre, ty.

Breachy51

In exactly the same boat, London, community fibre etc. I know there’s a workaround but changing DNS but has anyone made headway with Community Fibre on this?

Tomtom12345678

Anyone has the same issue has got the problem solved by Com Fib yet?

hardlyhphil

Still broken for me. I will contact CF and let you know what they say

ymiparekh

same issue here… Community Fibre - Linksys customer. Using the Google DNS fix at the moment.

Logged with CF this morning. Hopefully if enough of us do it they will get on a fix.

DOnt suppose amnybody who has logged with CF has had a response yet?

Thanks

Manxman79

Live on Isle of man...technicolor router and sure iom broadband provider. I had issues on 18th in the evening not being able to connect to anything via my phone app (android) but restarting router fixed it....tonight nothing is working on both my phone and partners (iphone). App refuses to open on WiFi but will on 4g...bridge pairing light is fast blinking and cloud light binking slower....I have no idea how to fix rn and its doing my head right in

WaitroseCarpark

To fix:

1. Login to your CF router

2. Go to 'Connectivity' (cogs logo) on left hand side

3. Navigate to 'Local Network' tab across the top

4. Add 8.8.8.8 to Static DNS 1

5. Click 'OK'

Should be able to connect with any wifi connected devices straight away. If not, restart the device that can't connect, not the router.

Emcee

Thank you @WaitroseCarpark for the workaround 🙂

Another one of our customers also provided us with a similar set of instructions.

1. Open Linksys App
2. Tap the Burger symbol top left corner (3 horizontal lines) to open the side menu
3. Tap Advanced Settings, then Local Network Settings
4. Scroll to DNS Settings section and change it from Auto to Manual
5. In DNS 1 input 8.8.8.8
In DNS 2 input 8.8.4.4
6. Tap the Save button (top right of screen)
The WiFi System will restart and you should be able to access Tado.com and use the Tado App on Community Fibre WiFi.

This is a temporary workaround and Community fibre are working to resolve the issue.
Once they do fix it, you can revert your DNS Settings section back to Auto.

martinstreader80

We are also having this issue. Community Fibre in London. Will report to CF as well. Many thanks for all the responses.

Caroxa

Thank Emcee, that fix worked for me. Just got the tapo installed today and was cursing my choice of device until I realised it was actually a community fibre issue! I also raised a ticket with community fibre to see if they get it fixed! Not the first time they block access to the most random innocent sites!