Return and refund
Hello.
My return request was agreed and sent to the relevant team but they don’t bother replying and every time I send another message have the trouble of explaining again and people conflicting the information already given.
I am trying to return the new X system and will stick with the V3 I had due to the amount of issues with the X.
Your lack of replies and proactiveness is just alienating a customer that has been using your system for over 5 years. It is really disappointing.
How do I escalate the return and refund process that has been agreed?
My return request was agreed and sent to the relevant team but they don’t bother replying and every time I send another message have the trouble of explaining again and people conflicting the information already given.
I am trying to return the new X system and will stick with the V3 I had due to the amount of issues with the X.
Your lack of replies and proactiveness is just alienating a customer that has been using your system for over 5 years. It is really disappointing.
How do I escalate the return and refund process that has been agreed?
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Comments
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@Wolfman310 Sorry to hear your refund has not been dealt with satisfactorilly. I'm copying @Emcee to request assistance with getting this resolved.
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Hello Wolfman310
As far as I can see, your refund was approved yesterday. Apologies for the wait.0
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