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One Tado X TRV won't connect, and says I need a Thread Router

obtc101
obtc101 ✭
in General Questions & Topics

Hello,

Just had a new Tado system installed. 8 TRVS, room stat, and a wireless receiver. System boiler and using simply for heating, not HW. No underfloor heating.

I've added all 7 TRVs except 1. It says that "your device requires a thread router". This is the message you get if you haven't configured your bridge / receiver. Mine is connected and being used for my other 7 TRVs.

Wondering why this single device won't work? Is it a dud?

I've tried removing the device, resetting it, and it won't work.

The strange thing is, once setup completes / fails, it lists it within my devices, but just not connected.

Any help appreciated

Thanks

Ollie

Answers

  • policywonk
    policywonk Volunteer Moderator
    edited February 24

    Contact support immediately. Inform them that the TRV head will not engage and you need them to diagnose the fault. Come back here if they give you a hard time. They can run diagnostic profiles at their end which are more complex and help you understand what is actually happening.

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