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trying to fit replacement wireless receiver old one stick in on position

johndee
johndee ✭
in General Questions & Topics

Hi any one know who to replace wireless receiver fitted new one bur cant get it to talk to room stat

Answers

  • policywonk
    policywonk Volunteer Moderator

    First group of questions:

    • Is this the V3 series, or X series wireless receiver?
    • Did you make sure that you gave the app details about whether it is Y PLAN, S PLAN, digital, etc?
    • What was the old receiver a V3 series receiver? What the old one's id, and the new one's id?
    • Is this for a digital controlled boiler, or relay controlled? What boiler is it, specifically?
    • When you press the CH button, does it light up, and does the zone valve move?
    • When you press the HW button, does the zone valve for HW move and heat flow to the cylinder?

    Second group of questions:

    • Did you manage to get the wireless receiver to mate with the internet bridge?
    • Is the room stat a Tado wired stat, or a Tado Smart TRV head, or a Tado Smart Sensor?

    Do come back, will think it through. Meanwhile: strongly recommend you contact Support immediately, inform them you have no heat, ask them to engage urgently. Then do come back with the answers to the questions.

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