w.Intercom = i;img.ProfilePhoto.ProfilePhotoMedium { padding: 10px; }I installed the kit yesterday and now have no central heating — tado° Community

I installed the kit yesterday and now have no central heating

KeithDevereux
KeithDevereux ✭
in General Questions & Topics
The install went fine and everything shows as connected with no errors kand the wavy lines next to the temperature in the app light up and off as if the heating is working but the boiler never fires up except for hot water on demand. This is now day 2 of no heating so unless I can get this sorted quickly I’m going to have to uninstall it and go back to my old wireless thermostat

Answers

  • wateroakley
    wateroakley Volunteer Moderator

    @KeithDevereux Sorry to hear you are having trouble with your new Tado controls. Have you reached out to Tado support for wiring instructions during the install?

    For the user community to help, can you post details:

    • The products you have purchased? 'X' or V3+ Is it the wireless or wired starter kit ?
    • Details of the heating system: boiler make/model (combi or system), old programmer/timer and thermostat? S-Plan or Y-plan heating/HW with zone valves? Or Opntherm/EMS?
    • Pictures will help, easiest posted from a web browser.

    You'll also need this information to get through the Tado chat-bot and for their support team to help you.

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